Review Time
Eyeglasses Depot, the store in Brooklyn New York, is the only place I trust to repair my favorite glasses. I own several prescription eyeglasses, some of which I've had for over a decade because I like them so much. I have also purchased glasses from Eyeglasses Depot and it was an equally great experience. They always do things right.
So far, this company has been top notch. They immediately responded to my email saying the prepaid postage label was not attached to the confirmation email. when I say immediate, we are talking about 60 seconds. If the rest of the transaction goes like this, I will be very pleased. I will keep this review updated.
So far, this company has been top notch. They immediately responded to my email saying the prepaid postage label was not attached to the confirmation email. when I say immediate, we are talking about 60 seconds. If the rest of the transaction goes like this, I will be very pleased. I will keep this review updated.
The facts are as follows:1) Prescription COSTA sunglasses sent in based upon a $20-$30 estimate to replace the nosepiece.2) After receipt of the glasses, the vendor returned a $129 estimate, which I interpreted as a "bait and switch" effort.3) I requested that they return the glasses as-is.4) They arrived poorly packed and both lenses were popped out of the frame.5) I expressed my displeasure, and the vendor negotiated a middle-ground, sending me a replacement frame face for a nominal fee.6) The replacement works fine, but is obviously not new, as it has several scratches. That is not a problem to me, as this is an older pair of glasses.The bottom line is that I'm happy with the result, although it was not a smooth transaction.
The facts are as follows:1) Prescription COSTA sunglasses sent in based upon a $20-$30 estimate to replace the nosepiece.2) After receipt of the glasses, the vendor returned a $129 estimate, which I interpreted as a "bait and switch" effort.3) I requested that they return the glasses as-is.4) They arrived poorly packed and both lenses were popped out of the frame.5) I expressed my displeasure, and the vendor negotiated a middle-ground, sending me a replacement frame face for a nominal fee.6) The replacement works fine, but is obviously not new, as it has several scratches. That is not a problem to me, as this is an older pair of glasses.The bottom line is that I'm happy with the result, although it was not a smooth transaction.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
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