Review Time
Very easy and very responsive team. My son had stepped on a brand new pair of MJ sunglasses and broke the frame. The team quickly made the assessment, communicated often about the repair, what my options were, and delivered early on the timeline promised. Enjoying my glasses again.
I had a very poor and unprofessional experience with Eyeglasses Depot. I posted a review and with 5 minutes had 2 emails and texts messages from 2 different numbers demanding I answer their call (before 6am). One of the emails said my review is harming their family. My review wasn't emotional; I didnt call out specific people; I didn't use colorful language. Earlier emails were unprofessional. One just said 'Dun'.Updates:5:27am Email - Why would you do this? (Responding to Google Review I posted)5:32am Email - Its harmful to me ad my family Jessica. 5:41am Email - Please remove the review and lets go our seperate ways. I am the owner5:42am Email - Pick up the phone I am calling you5:42am Text - Pick up the phone I am calling you5:43am Text - Give me a call back5:56am Email - Let me know once you resolve the review as requested.8:45am Email - My paralegal is drafting paperwork today that will be served upon you at8:49am Email - You are going too see the legal results of posting false reviews over nothing and effecting small business.
I had a very poor and unprofessional experience with Eyeglasses Depot. I posted a review and with 5 minutes had 2 emails and texts messages from 2 different numbers demanding I answer their call (before 6am). One of the emails said my review is harming their family. My review wasn't emotional; I didnt call out specific people; I didn't use colorful language. Earlier emails were unprofessional. One just said 'Dun'.Updates:5:27am Email - Why would you do this? (Responding to Google Review I posted)5:32am Email - Its harmful to me ad my family Jessica. 5:41am Email - Please remove the review and lets go our seperate ways. I am the owner5:42am Email - Pick up the phone I am calling you5:42am Text - Pick up the phone I am calling you5:43am Text - Give me a call back5:56am Email - Let me know once you resolve the review as requested.8:45am Email - My paralegal is drafting paperwork today that will be served upon you at8:49am Email - You are going too see the legal results of posting false reviews over nothing and effecting small business.
Absolutely amazing service! I had nearly given up on my broken glasses, but this company worked magic. The repair was flawless — fast turnaround, great communication, and real attention to detail. You can tell they care about their work and their customers. I’m so grateful I found them, and I wouldn’t trust anyone else with my eyewear repairs again!
Sent this "company" two pair of Maui Jims for repair, one with a broken frame, one with scratched lenses. I did not give them the ok to repair and asked that they be sent back and even paid for return shipping. They repaired anyway and threw my old frames away. When they called to discuss the man aggressively came with an attitude when I asked who was calling, things got worse from there. He told me I still needed to pay for my repairs and were not willing to correct their mistake. When I asked for my property back the man told me he could send my lenses back but that's all they're responsible for. The timeline suggests that they knew they were supposed to send the glasses back but did the repairs anyway to collect the money.
Sent this "company" two pair of Maui Jims for repair, one with a broken frame, one with scratched lenses. I did not give them the ok to repair and asked that they be sent back and even paid for return shipping. They repaired anyway and threw my old frames away. When they called to discuss the man aggressively came with an attitude when I asked who was calling, things got worse from there. He told me I still needed to pay for my repairs and were not willing to correct their mistake. When I asked for my property back the man told me he could send my lenses back but that's all they're responsible for. The timeline suggests that they knew they were supposed to send the glasses back but did the repairs anyway to collect the money.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
