Review Time
I Have been asked to submit an edited review repeatedly. This company has lied in their response. My original frame was in PERFECT condition. The only issue was. Broken arm needing to be screwed back on. After getting an outrageous estimate to fix, I asked them to return my glasses (a gift from my91 year old Mom) and all of a sudden they could not find my original glasses. They sent a. 42.00 replacement for a 400.00 pair of sunglasses (Maui Jim) I repeat, read all the other horrible reviews and BEWARE!!!!!I had an absolutely terrible experience with Eye Glass Repair in New Jersey. I sent them my sunglasses for repair, and instead of returning my original glasses, they tried to pass off a completely different pair with my lenses shoved into them. When I confronted them, they first insisted they had sent my original glasses back, but then admitted they had not—and even admitted they didn’t know if they still had them.To prove my case, I even sent them a picture of me wearing my original glasses. After that, I never heard from them again. Complete frauds.This business is dishonest, misleading, and untrustworthy. Based on my experience, I would strongly caution anyone against sending their glasses here.Update after company reply:Their reply is a complete lie. The face of my glasses was in perfect condition. 1 arm was broken only. When I asked for my glasses back, they said they did not know what happened to them; they must have discarded. This was after changing their story a minimum of 5 times. They NEVER asked for permission to discard. BEWARE of this company.
just received the glasses- one brand new and one repaired and I am very happy with both! Sam did great job finding the comparable frame and making sure the prescription was done according to the prescription. thank you Eyeglassesdepot!
I ordered sunglasses from Eyeglasses Depot on August 4. I hadn't received a shipping confirmation, so I emailed for an update. They responded that they have thousands of styles, colors, and frames, and that they would basically send them when they are able. Their website clearly says: Merchandise orders could take up to 72 business hours to ship. My order was shipped on August 13. The sunglasses arrived with uneven arms, but more importantly, scratches on both lenses. I immediately messaged for a refund and tosend the item back. At this point, I completely question the authenticity since the sunglasses clearly did not undergo "a thorough inspection" as their website says. I was told I could return it, but lose 20%. They also offered to replace the lenses, but I had to pay to ship them back. We did a lot of back and forth, but ultimately, I did a credit card dispute and was given a "temporary credit" while the bank did its investigation. Eyeglasses Depot immediately messaged me to say that they "decided" to refund 50% of the sales priceand for me to tell the bank the issue is resolved because they don't want to deal with them. I did not respond. Two weeks later, I got the following email (I have purposely copy and pasted): Because you disputed my charge despite the fact that I posted a refund and they took all my money and you did not return my merchandise.. I have recharged your card in FULL and applied the $30 dispute fee your bank charged me.Be aware that EyeWearUS and Eyeglasses Depot are somehow related. They are shady, disorganized, and downright nasty. Don't do business with either!!
I love expensive eyewear and unfortunately they break. Alex was awesome. I bought the wrong part and he walked me through returning and getting the right part. Professional easy and straightforward process. Eyeglass depot is now my go to for all eyewear, buying and repairs.
absolute worst company! sent them a $450 pair of Maui Jims, paid $154 to have the lens replaced (I had glass) but they replaced have ass with plastic ones instead, ruined my frames, I'm pretty sure these were someone else's frames since ours were still brand new, and only had them one month but had an incident that shattered the glass. The ones we received back have a broken arm that will not stay out, they fit extremely loose, and the glass wasn't even in the frame!!!!! I called them and they said send an email, so emailed them and they refuse to fix them! they told me to "take it to your local optical store and have them tighten it up I guess" and as far as fixing the lens "they are not glass anyway” and in the terms and conditions it does state that, that’s my fault on not reading that precisely. They said I could send them back again but it would take longer, and honestly I don’t trust them to send them back at this point! I can provide pics to those curious!
I decided to ship my Maui Jim sunglasses to Eyeglassdepot for minor repairs. They emailed me a prepaid USPS shipping label. I packaged my sunglasses in a Maui Jim container and that inside a box and delivered it to the USPS. about 2 weeks later, not having heard anything from Eyeglassdepot, I sent an inquiry to they responded the two days later stating: "Thank you for your patience regarding your repair order. According to the USPS tracking information, your package was marked as successfully delivered to our mail facility. However, after confirming with our facility team, they have informed us that the package has not yet been received or logged in.There are a few situations where a package might show as delivered but not be physically received yet, including:• A scan error or premature delivery scan by USPS• Delivery to the wrong address or neighbor• Package left in an unexpected location• System update delays causing tracking to show delivered before actual receiptWe are closely monitoring the situation and will notify you immediately as soon as the package is located or arrives at our facility. We understand how important this is and appreciate your understanding as we work to resolve this matter." After another week, and after verifying my package was delivered to them by the USPS I inquired as to the status again with Eyeglassdepot. It is at this point I was told that they do not insure their prepaid shipments to or from them because it is too expensive. Anotherwards, My $325+ sunglasses are just gone... After a couple more email exchanges, they offered to "I can give you these 2 parts to make you a frame". There was no mention of lenses. When I inquired about the lenses, they offered to sell me lenses but after several back & forths, would not verify if they were polarized and glass or not. I've just given up, I question the integrity of such an organization that fails to tell you their "free shipping" isn't insured, denies receiving shipments which the USPS has documentation they did receive, and then offers to sell you replacement parts but won't verify any information about the parts. I will buy a new pair of Maui Jims, rather than pay this company $100+ for unknown style/quality parts. Use CAUTION with this company... I sadly learned the hard way, I hope you don't as well.
I decided to ship my Maui Jim sunglasses to Eyeglassdepot for minor repairs. They emailed me a prepaid USPS shipping label. I packaged my sunglasses in a Maui Jim container and that inside a box and delivered it to the USPS. about 2 weeks later, not having heard anything from Eyeglassdepot, I sent an inquiry to they responded the two days later stating: "Thank you for your patience regarding your repair order. According to the USPS tracking information, your package was marked as successfully delivered to our mail facility. However, after confirming with our facility team, they have informed us that the package has not yet been received or logged in.There are a few situations where a package might show as delivered but not be physically received yet, including:• A scan error or premature delivery scan by USPS• Delivery to the wrong address or neighbor• Package left in an unexpected location• System update delays causing tracking to show delivered before actual receiptWe are closely monitoring the situation and will notify you immediately as soon as the package is located or arrives at our facility. We understand how important this is and appreciate your understanding as we work to resolve this matter." After another week, and after verifying my package was delivered to them by the USPS I inquired as to the status again with Eyeglassdepot. It is at this point I was told that they do not insure their prepaid shipments to or from them because it is too expensive. Anotherwards, My $325+ sunglasses are just gone... After a couple more email exchanges, they offered to "I can give you these 2 parts to make you a frame". There was no mention of lenses. When I inquired about the lenses, they offered to sell me lenses but after several back & forths, would not verify if they were polarized and glass or not. I've just given up, I question the integrity of such an organization that fails to tell you their "free shipping" isn't insured, denies receiving shipments which the USPS has documentation they did receive, and then offers to sell you replacement parts but won't verify any information about the parts. I will buy a new pair of Maui Jims, rather than pay this company $100+ for unknown style/quality parts. Use CAUTION with this company... I sadly learned the hard way, I hope you don't as well.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
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