finematter.com

4.5
4.5 Based on 201 reviews

Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

201 Reviews

5 Star
85%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
11%

Filtered Reviews

Filter Reviews

Review Time

Josh
Customer service went above and beyond…

Customer service went above and beyond to accommodate my tight delivery window! Constant communication which made everything easy.

5
Date of experience: Feb 22, 2024
Great service and quality

Ordered a few pieces from Wwake. Great quality and fast shipping to Germany.

5
Date of experience: Feb 21, 2024
Krista Long
I still can’t quite believe the swift…

I still can’t quite believe the swift turnaround I had from Finematter! Once I dropped my item off at the neighborhood courier collection point, I was kept advised of progress. In the end, my item was received day 1, re-plated day 2 and was back with me on day 3. The necklace was gleaming and looked lovely. I hope the plating lasts but for now I am very impressed with the service Thank you Finematter.Claudia

5
Date of experience: Feb 14, 2024
Courtney Parker
Besutiful bracelet

Besutiful bracelet, quick delivery and nice staff.

5
Date of experience: Feb 05, 2024
Alma H.
It arrived sooner than expected

It arrived sooner than expected, thank you! :)

5
Date of experience: Feb 01, 2024
Danielle Scott
Beautiful gold plating!

I was nervous to send an important piece away, but they did an amazing job gold plating a silver and doom and necklace for me!

5
Date of experience: Jan 31, 2024
Frankie Morgan
Fantastic re-plating service

I was looking for somewhere to have a gold-plated silver bracelet restored, as the gold plating had rubbed off over time leaving it neither gold nor silver. I found Finematter on Google and they seemed to offer exactly what I needed, so I decided to give them a try. They made the whole process really easy, from the initial request through to sending them the piece of jewellery. They also did a fantastic job with the re-plating, my bracelet looks like new and I wear it all the time now! Will definitely be using them again in the future, and recommending them to friends too.

5
Date of experience: Jan 29, 2024
Noah Sanders
Everything. Just. Worked.

Great website interface to quickly pick and pay for service. Easy to ship with pre-printed labels to UPS. Great communication via email with updates. Fast turnaround with a great result. Fantastic!

5
Date of experience: Jan 25, 2024
Just like new

I wasn’t sure what to expect when I sent off a piece of jewellery that meant a lot to me however I could not be happier with the result. I haven’t seen it look like that since I was given it a number of years ago. The whole service was very quick. Would 100% recommend to anyone looking to get their jewellery repaired.

5
Date of experience: Jan 12, 2024
ZexyZekEsp_YT12
Replated an antique bracelet

I had them replate a 14K bracelet that is about 80 years old. They did a great cleanup and replate of it and the finish looks brand new again. Very shiny and smooth now.

5
Date of experience: Jan 11, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more

  • email customerservice@finematter.com
  • language https://www.finematter.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More