Review Time
Even though I live in a large city, I was unable to find anyone locally who would replate a ring for me. The Finematter website was easy to use, shipping via UPS was trouble free and my item was returned quickly. I had the 3 micron plating done and my ring now looks brand new. Very satisfied with this service and would use again.
Converted Fine Matter purchaser! I’ve purchased 4 new pieces of fine jewellery, had 3 pieces replated and have a growing wishlist thanks to the wonderful and attentive customer service given. It’s somewhere I want to spend my money because it feels like more than a transactional exchange. In a world of AI, it’s memorable to have such a personalised human experience. I must thank Siobhan for making my mark event purchase such a joyous one. I explained the type of Balearic style piece I was looking for ahead of summer holidays, and Siobhan sourced me a set of beautiful fresh water pearl earrings with a bohemian chunky gold sun twist which were not featured on the website, but that she sourced with ease from one of their brand partners. I received them the same week as I enquired. Every time I’ve shopped with them, I feel like their priority client. You just don’t get that anymore, it really makes them stand out as a company who are not just well connected but who deeply care. Thank you fine matter!
Purchased a white gold bracelet 2022. Weirdly it has stretched. Initially customer service were great in helping to have it altered back to correct size but it was returned not fit for purpose. They have removed half of one side of chain and none of other so it’s completely wonky, not balanced and looks rubbish. Have sent 3 emails asking for further help and have been ignored. Now have a bracelet I can’t wear.
CS are responsive and very helpful. I received my order in less than 2/3 working days from the date of purchase; not to mention: it was shipped from Hawaii to Europe. Thanks to the brand for the gorgeous earring, but most importantly, thanks FM for the great help and offering various brands on the site. Will definitely order again
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Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more
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