finematter.com

4.5
4.5 Based on 201 reviews

Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for...

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Average Rating

4.5

/
5

201 Reviews

5 Star
85%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
11%

Filtered Reviews

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Review Time

Regina
Amazing replating service!

I sent a silver necklace for replating with gold, and it was done so quickly I'm very impressed not only with the speed of the service but also with the results! It looks amazing, as if it'd never been another colour before. I can not recommend them enough, thanks!

5
Date of experience: Jun 11, 2024
Hayden B.
Customer service is very helpful and…

Customer service is very helpful and they have a great selection. They helped me get jewelry from one of their curated friends that was not available on their site but they were able to get it for me.

5
Date of experience: May 29, 2024
Raluca Stoica
Perfect

Great service

5
Date of experience: May 23, 2024
Woody S.
Excellent experience!

Excellent experience!Wonderful selection, accurate product description, fast shipping and, especially, great customer support!FM's customer care office closely monitored my order, since the very beginning when i submitted it, in order to accelerate timing and eliminate roadblocks.Very happy about this journey.

5
Date of experience: May 21, 2024
Benedict Morris
great :)

great selection of high quality jewellery. useful and easy to navigate website

5
Date of experience: May 21, 2024
Derek
They did an EXCELLENT job with…

They did an EXCELLENT job with re-plating my beloved necklace.

5
Date of experience: May 08, 2024
BM75
Really good service

Really good service. I received an email telling me when my lovely purchase was due.I emailed back and received a reply . So nice to know that an actual person was emailing and not an automated message.

5
Date of experience: Apr 25, 2024
kikoololpokemon
I had a double sixpence gold necklace…

I had a double sixpence gold necklace my husband had bought me about ten years ago, it wasn’t stupidly expensive but it is nice and its sentimental to me. I was worried with the pattern on the sixpence it may not be easy to replate in rose gold (to match my wedding rings). I emailed finematter to ask. My email was replied to super quick and was very reassuring. I sent off my necklace and it was returned a few days later. It’s brought my necklace back to life, it matches my other jewellery now and I’m so pleased with the finish. I received a great service and I’m really happy with the end product. Thank you

5
Date of experience: Apr 18, 2024
Ivy De Angelis
Amazing customer service !

5
Date of experience: Apr 18, 2024
Great product, great customer service

Really good experience. Customer services are proactive and great products (delivered quicker than expected!).

5
Date of experience: Apr 17, 2024

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Business Details

  • Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come. See more

  • email customerservice@finematter.com
  • language https://www.finematter.com

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