Review Time
The oven function selector knob was spinning freely on my built in oven. This meant I was unable to switch the oven on to use it. I booked an F&P engineer to attend and was thrilled to then be offered a much earlier appointment. Engineer Paul arrived, he listened to my explanation of the sympton and, like a proper detective, he solved the fault in double quick time. I cannot recommend F&P highly enough. The 5 year guarantee and the quick after sale service is exceptional. Engineer Paul is a very knowledgeable man, friendly and kind. We'll done Fisher & Paykel 👏
To be honest I was disappointed at needing an engineer in the first place as my appliance is brand new and the fault was straight from the moment we turned it on. However, that said Dean was fantastic he kept checking the diagnostics until it finally showed him the faulty code.On top of that he had a brilliant knowledge of our appliance and explained how everything works and how to get the best from it. He is a credit to Fisher and Paykel and we very much appreciated his expertise.
Dean visited us today to change my door of our Fridge Freezer. He was very friendly and efficient. He was also very knowledgeable with regards to any questions I had. Very happy with my purchase from Fisher and Paykel and the aftercare services. Thank you!
Engineer Adam Smith tech 126 telephoned in advance to give an indication of arrival time. He arrived ahead of the collection team and promptly began work. He was courteous and explained everything that needed to be done and supported the collection team to manoeuvre the cooker safely out of the property.He noticed that the filter light was lit on my refrigerator and when I explained that I’d been experiencing a problem with water flow (which I hadn’t reported) he offered to help by raising a query and he resolved the issue for me. Prior to leaving Adam explained what would happen when the appliance is returned and left contact information for any queries or concerns that we may have in the interim. I would like to say that Adam and the collecting team did a good job today but Adam was exceptionally helpful. A great ambassador for your company!Thanks.
Dean was very efficient and professional, he kept us informed of arrival time too. He fixed the top oven and the bottom grill quickly. Very helpful showing me how to remove the glass to clean the doors properly and how to remove burnt on food from the base of the ovens - thanks Dean! 😊
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