Review Time
There's a reason why they only offer 30 days warranty on their sale items, they know they are substandard. I purchased a commercial grade precor upright exercise bike or a significant sum which seized and broke within 3 weeks. I then upgraded another £795 to purchase a cybex 625c upright exercise bike. Both makes are well respected for their quality and are commercial grade. The cybex them promptly seized and broke. However I was a week over the 30 day warranty this time. FitKit UK said they were sorry to hear their equipment had failed again but refused to assist. Period. We didn't ask for a refund or replacement. We only wanted it back in working order (as per Consumer Rights Act 2015). A repair would suffice, even assistance or discount to get it working. These bikes are supposedly fully refurbished and serviced/rigorously tested prior to sale. Both bikes they sold me broke within 2 months of moderate use and they refuse to even acknowledge their lack of customer support. I appreciate many people have positive experiences with FitKit UK but the test of a company is how they respond when an item of theirs breaks or if the customer has a problem. Terrible. They just want your money and don't care in the slightest whether the customer is happy or out of pocket.
There's a reason why they only offer 30 days warranty on their sale items, they know they are substandard. I purchased a commercial grade precor upright exercise bike or a significant sum which seized and broke within 3 weeks. I then upgraded another £795 to purchase a cybex 625c upright exercise bike. Both makes are well respected for their quality and are commercial grade. The cybex them promptly seized and broke. However I was a week over the 30 day warranty this time. FitKit UK said they were sorry to hear their equipment had failed again but refused to assist. Period. We didn't ask for a refund or replacement. We only wanted it back in working order (as per Consumer Rights Act 2015). A repair would suffice, even assistance or discount to get it working. These bikes are supposedly fully refurbished and serviced/rigorously tested prior to sale. Both bikes they sold me broke within 2 months of moderate use and they refuse to even acknowledge their lack of customer support. I appreciate many people have positive experiences with FitKit UK but the test of a company is how they respond when an item of theirs breaks or if the customer has a problem. Terrible. They just want your money and don't care in the slightest whether the customer is happy or out of pocket.
I rarely write reviews however such was the quality of service it was right and proper to commend the team. From help and advice via phone through to delivery and installation; I cannot rate this company highly enough. Their efficiency and professionalism was second to none, very impressive. Nick was excellent during the installation. Thank you so much to you all for your work.
Please do not waste money with this company. I spent almost £1,000 on a treadmill in April and was told the machine was good for a few years, not even 8 months in and the machine has completely stopped working. I’ve been told the repair will cost over £200.
I rarely write reviews however such was the quality of service it was right and proper to commend the team. From help and advice via phone through to delivery and installation; I cannot rate this company highly enough. Their efficiency and professionalism was second to none, very impressive. Nick was excellent during the installation. Thank you so much to you all for your work.
Please do not waste money with this company. I spent almost £1,000 on a treadmill in April and was told the machine was good for a few years, not even 8 months in and the machine has completely stopped working. I’ve been told the repair will cost over £200.
I purchased a bit of equipment that I otherwise couldn’t have afforded brand new, so this was great value. It arrived in excellent condition works beautifully and the courier was friendly and helpful too. Delivery times were as described and even when it did take a day or two longer they were great with communication. Whole experience buying from FitKit has been excellent. Would absolutely recommend them for your fitness needs.
I purchased a bit of equipment that I otherwise couldn’t have afforded brand new, so this was great value. It arrived in excellent condition works beautifully and the courier was friendly and helpful too. Delivery times were as described and even when it did take a day or two longer they were great with communication. Whole experience buying from FitKit has been excellent. Would absolutely recommend them for your fitness needs.
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