Review Time
I don't normally write reviews however I discovered quite a few negative reviews after ordering a spin bike which gave me doubts. Fitkit were advertising extended delivery times on the item, up to 10 working days, I was very impressed when I received an email less than a week after ordering saying it had been dispatched. My only grievance was the courier did not contact me to arrange a suitable delivery slot/date as Fitkit stated. The drive rang to say he was outside my house but waited 10 minutes for me to get home from work to accept the delivery and was apologetic on the couriers behalf. He even waited whilst I cleared a space in my garage so the pallet could be wheeled straight in and I could return to work. I would add this is a common issue with pallet couriers.The matrix spin bike was delivered as advertised, it had clearly been inspected and all moving parts adjusted/lubricated accordingly. The bike did show signs of wear and tear along with an area of rust however this is as described on the website.
I don't normally write reviews however I discovered quite a few negative reviews after ordering a spin bike which gave me doubts. Fitkit were advertising extended delivery times on the item, up to 10 working days, I was very impressed when I received an email less than a week after ordering saying it had been dispatched. My only grievance was the courier did not contact me to arrange a suitable delivery slot/date as Fitkit stated. The drive rang to say he was outside my house but waited 10 minutes for me to get home from work to accept the delivery and was apologetic on the couriers behalf. He even waited whilst I cleared a space in my garage so the pallet could be wheeled straight in and I could return to work. I would add this is a common issue with pallet couriers.The matrix spin bike was delivered as advertised, it had clearly been inspected and all moving parts adjusted/lubricated accordingly. The bike did show signs of wear and tear along with an area of rust however this is as described on the website.
Thank you Ben and the installation team @FitKit (James and Jordan) for your very prompt and professional service. Right from guidance on choosing the right treadmill, to order placement and delivery, the entire process went very smooth. The delivery team had a very proficient approach to the installation. They were quick to assemble and took time to explain the workings of the product. The treadmill, albeit a used one, is in good working condition. Happy to recommend FitKit.
Terrible customer service told many different things when I called , then they drop an expensive piece of kit kerbside only after being told I am on my own can't lift it there is stairs to front door and to top it off this was told to the delivery company as well so it's sat outside with no way of getting it in, front door delivery would of been nice but hey won't use this company again am fuming
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