Name: flabelus.com
Telephone: 000000000
Rating: 2.8

Liv Guest

6 months ago

Love the shoes they are perfect

Love the shoes they are perfect, quick shipping and so happy!

Date of experience: Sep 11, 2025

Selin Guest

6 months ago

Terrible defective over priced shoes

Terrible defective over priced shoes, very bad customer service

Date of experience: Sep 10, 2025

Hilary E Guest

6 months ago

Shoes too small

Shoes too small , return process tortuous and expensive

Date of experience: Sep 08, 2025

Tereza Gil Ferreira Guest

6 months ago

Buying from Portuguese countryside

Quick response , easy delivery and exchange service,.It’s a pity that most of the shoes that I wanted were out of stock. Eventually you shouldn’t have a 5, but taking into account the service , I have to give a 5.

Date of experience: Sep 04, 2025

Tamsin Guest

6 months ago

I love these shoes so much

I love these shoes so much! they are so comfy and such beautiful colors and amazing quality! I can't wait to buy more. Fantastic customer service too.

Date of experience: Sep 03, 2025

missvoguevoyage Guest

6 months ago

I own a lot of their shoes and customer service goes MIA

I do now own a loat of Flabelus shoes, Slipper, Mary Jane’s and more. I repurchased Joana a third time and always because the sole broke off after a few months. One sole broke completely during my Holiday in Paris and I kindly got a discount at the Boutique in Paris.I’ve ordered again a few weeks ago and needed to exchange some sizes. Never heard from Reveni or Flabelus after the goods were returned what’s with the requester items. On Reveni it’s stated the requested shoes are out for delivery but never got a tracking number nor E-Mail. Not quickly after I ordered another broken pair and needed to pay myself the return fee of 14€ as their was never an answer from the brand (still waiting i. hope) and you can not ask for a label after 14 days. I bought several shoes over the years starting with my first pairs in Palma, and since becoming so popular the quality got worse. I am really utterly sad as they were my everyday shoes. One sole broken after another I won’t spend the money anymore as they are not as good as they were. Automatically send mails on how to rate them come and go but and answer regarding the costumer service non existent after nearly two weeks. Hope they refund the money or deliver the requested shoes. The shoes are lovely but not worth the anger and sadness.

Date of experience: Sep 01, 2025

Kate Guest

6 months ago

I accidentally ordered the wrong size…

I accidentally ordered the wrong size on-line. I realized immediately, but there was no way to fix the order on-line, so I contacted Flabelus right away in an attempt to get the right size sent. Didn’t receive a response until days later and was informed that it was probably impossible but that they would attempt to contact the warehouse. By that time, the wrong size had been sent. I gifted them to a happy recipient, but was frustrated by the inflexibility of the ordering system.

Date of experience: Aug 30, 2025

Kc Guest

6 months ago

Very bad experience

Got wrong model few weeks ago and case has not been resolved until now. No shoes, no refund, very frustrating process.

Date of experience: Aug 27, 2025

JRodriguez Guest

6 months ago

The shoes came super fast

The shoes came super fast! I had a problem with one of the pair, but it was quickly solved ate their store! So overall a pretty positive experience!!

Date of experience: Aug 25, 2025

CH82 Guest

7 months ago

Would give zero if it was an option

Would give zero if it was an option. Shoes were broken, no replies over email for weeks until someone replies with an answer that doesn’t solve anything, then radio silence again. Scam company.