Review Time
I want to file a complaint against FlixBus! Recently, I booked a trip from Italy to Amsterdam and back. We bought a round-trip ticket, and when I was traveling from Amsterdam to Italy, FlixBus dropped me off not at my stop but much earlier. Because of that, I had to take a train to get home, even though my ticket was paid all the way to the final stop! The driver said that since I was the only passenger left for the final stop, no one would take me there! Tell me, is this normal to do? FlixBus, why are you doing this? Who is going to refund me the costs for being dropped off earlier than I should have been?In addition, I want to mention the luggage issue. In the app, I canceled my luggage and requested a refund, but it has already been more than two weeks, and I still haven’t received my money back! Where is my refund?
First time I tried to use them 90mins before my coach was due to leave they text me to inform me that the service has been cancelled for today. Then go on their website to request a refund and the email I get from them almost makes it sound like it was might fault. Very unimpressed.
Maybe it’s a cultural difference. I’m American and we tend to be quite friendly. But the bus driver at the Dresden depot – not sure where he was going but it was on August 20th around 9:15/9:20 AM – was so rude. I was hoping he could direct me to the bus I was looking for, but he brushed me off, told me to just look at the sign on the front of the bus and then made a passive aggressive comment about me not being very smart. Turns out my bus was late, so his ‘solution’ wasn’t helpful. When I went to the office for help, the receptionist was also rude. She kept cutting me off and speaking to me in a condescending tone.I’m writing this review because I think we should speak up about this more. Companies like Flixbus seem to think that people who travel on a budget – in other words have less money – deserve less respect.
FlixBus refused boarding despite valid ticket – humiliating treatment of passengerOn 19.08.2025 my mother had a fully paid and valid ticket from Warsaw (Poland) to Dnipro (Ukraine).Despite this, the driver refused to let her board, saying the QR code could not be scanned. Other passengers were admitted, but my mother was left outside in tears, without help. She explained that her phone was not working and she could not show the digital version, but the driver coldly said “it is not my problem.”Only after another staff member checked the passenger list and confirmed her name was she finally allowed to enter the bus.This was a humiliating, stressful and unacceptable experience. A passenger with a valid ticket should never be denied boarding.I submitted multiple complaints to FlixBus, but all I received were identical template replies, with no proper resolution and no direct apology to my mother. The company continues to ignore the issue and refuses to take responsibility for the misconduct of its staff.This case shows a clear violation of EU passenger rights (Regulation 181/2011) and a lack of respect for customers.FlixBus needs to:– Properly train its staff in handling such situations,– Stop ignoring serious complaints with copy-paste answers,– Take responsibility when passengers are mistreated.I will be escalating this matter to the European Consumer Centre (ECC-Net) and Polish Consumer Protection Authority (UOKiK).
Communication was poor and money was never returned.Prior to my departure, I was informed that my bus had a significant (>2h) delay. A few minutes later, the app notified me that my bus was cancelled (this was the last bus of the day).To reach my destination, I contacted customer support via the chat function on their website, where I was assured that I should order a train instead, the cost of which would be reimbursed by FlixBus. When I asked for written confirmation of this via email, I was told that this department “was not allowed to send emails”, which is already highly questionable. So I took screenshots of our conversation as proof.I booked the train and later filled in the reimbursement form. The next day, when checking my app, it claimed that the bus did actually go on time (even though at the original time of departure, the app officially showed that the bus was not arriving).I received no follow-up communication on the form I submitted (not even a confirmation that it had been received). After waiting for more than a month, I made a formal complaint (which could only be done through yet another form), of which again I was not notified, leaving me with no way of following up. I have now been waiting for months but no communication whatsoever. The total amount still owed (>€100) has not been returned, and no one has been in touch despite numerous efforts to reach out.Do not trust this company, find alternatives.
I booked a ticket from Germany to the Netherlands. I was informed that the bus would be delayed by 2 hours, so I waited. However, the bus left without picking me up, and I ended up arriving home late to my son. I find this behavior from FlixBus completely unacceptable and embarrassing.
David took us from Nottingham to London and the whole journey was perfect. He was really informative a smooth driver and most importantly funny! Which made the whole journey so enjoyable. This was our first time using flixbus but I will definitely be using it again. We arrived on time and the prices were good too.
Terrible,nasty drivers. Me,wife and grandaughter aged 4,got the 2-30 am service to Glasgow on 18th august from Meadowhall. The drivers assistant got off and started mouthing at us and snatched my wifes phone within seconds of us approaching the coach.The driver started making all sorts of demands and threatening to throw passengers off and leave em stranded if we didnt obey his threatening orders.Her and her equally nasty scottish driver threw off and assaulted a woman early hrs of monday morning in Leeds. Saw em out window holding her against a wall. I recorded the threatening and shouting off they did on bus on my Remember there are many OTHER review sites that arent biased in favour of businesses like trustpilot.PS:FAO FLIXBUS.BOOKING NO 3263203990. THERES THE NUMBER TO PROVE IM A GENUINE CUSTOMER. SORRY TO DISAPOINT YOU BUT YOU WILL HAVE TO FIND A DIFFFERENT WAY TO GET MY 100% (TRUTHFULL) REVIEW TAKEN DOWN.Try treating paying passengers properly and you will get good reviews,keep treating us like trash and if your drivers keep threatening people,then you can expect reviews like this one,its an easy thing to do if you try.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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