Review Time
I booked a direct trip from Bellingham to Portland. Two days before departure, FlixBus cancelled and rebooked me on a longer route with a 2.5-hour layover in Seattle. When I arrived in Seattle, the connecting bus was cancelled with one minute’s notice at 10:49 PM.No rebooking, no onward travel, no support line to call. I was stranded overnight in an unsafe area with no public transport available. I had to pay for a hotel, Lyft, and airfare the next morning just to finish the trip.I submitted receipts ($261.45 total) and was told they only reimburse up to $80, regardless of circumstances. They have also refused to refund the ticket price. I’ve now dealt with six different reps and still no resolution.If you value reliability and safety, avoid FlixBus. They failed to deliver the service I paid for and refused to cover the costs their cancellation caused.
We took the 450km ride from Bled to Ingolstadt, and we often use Flixbus on other destinations.Usually the leg space on Flixbus rides is small, kind of at the limit. But this time it was way past any limit and it felt like being squished inside like fish in a can. And I'm not a particularly big person, I weigh 63kg and I'm 177cm tall, so I rather don't even think about how it is for bigger passengers.Everything else was good: the drivers were very kind, bus tracking is a very useful tool to see when to expect the bus in case of possible delay and the price is ok.So thank you for the good experiences, but I really wanted to mention that especially for long trips, which is all that Flixbus does, it's importnat for the passengers' physical wellbeing to provide enough space.
i was not admitted to the bus even if i had a ticket as it was indicated that i had to wait for a next bus which obviously was none existent. Contacted support which gave me unconclusive ways to receive a refund and had to book 2 separate flixbuses and instead of arriving home at 7 pm i arrived at 2 am. After this i raised a complaint online with descriptive references of the bus and driver and i was gaslighted that there is no support that i can get as i was not on the bus, on which the driver didn't accept me on. So overall very bad service and no aknowledgement of the mistake and no refund plus unreasonable ways to receive a refund like'do you have somebody that can testify that' or 'do you have a receipt' when both of them are non exitent options
I have lost count on the number of times I have contacted Flixbus customer service. It has been 5 weeks now with nobody resolving my issue.They say here on TrustPilot that they have responded, but they haven't.Whoever is in charge of their customer service should be fired immediately as they are clearly not up to the job.Flixbus will gladly take your money but when they commit a mistake, they will not look to resolve the issue they created.My child was denied boarding because the bus driver claimed he should have a child seat, even though according to Flixbus' own policy, he wasn't required to have one. I tried showing the bus driver my child's ID card to verify his age but he didn't want to look at it.This was at midnight outside Porto airport with no other means of travelling to Lisbon that night. The bus driver made the "executive decision" to abandon a 4 year old child outside an airport at night, in the rain because he couldn't do his job properly. That guy should be fired as well for his incompetence.Luckily I had the means to book the 4 of us into a hotel for the night and the next morning we got on a Rede Expressos bus (with no issues or demands of a child seat from that driver).I'm not even looking for compensation for the hotel and alternate travel, I just want my money back for the Flixbus trip. But they have gone silent and refuse to respond to my chats or emails. I have contacted their legal dept and they also have not responded. There is no other way of contacting them - obviously afraid to provide a phone number so I can speak with one of their inept staff.Despite using Flixbus on numerous occasions in the past, spending hundreds of euros (customer loyalty doesn't register with them), they simply don't care once they have your money. Please avoid booking any trip with these scammers because their after-sales service is non-existent and they clearly don't give a sht about their customers.I hope Flixbus folds and you all lose your jobs because you are not good at it.Give me back my money you thieves!
Dear FLIX Customer Service,I am writing to express my dissatisfaction with the bus service provided on 27/08/25 involving Bus No UK940 towards Cardiff. I am sure that the Bus never arrived. Myself and 2nd passenger we attended the bus stand at 8:11am please see proof of uber receipt , this is way before 8:30am as the ticket paid for clearly can see. I can confirm we was standing by stops 11-15.We also asked a FLIX Bus driver that had a sign towards Birmingham for assistance and certainly wasn’t helpful … I am attending a Business Meeting, all the way from London and needed to be on time. I have paid on FLIX site for a return clearly can see attached. I am not wanting to write a negative review as I believe in raising the complaint first and hoping for a simple resolution. , however I am asking for a refund for full refund. I am still staying positive of the FLIX service and hope to carry out the return journey 16:45 as per ticket I have already paid for. Please confirm receipt of this complaint and inform me of any actions taken.My brother spoke to customer advisor team called Miss Tuana she refusing to multiple times to put him through a supervisor and did not give an email to submit our complaint this has made us very distress especially me I suffer from mental health and my brother had to company me because I was having a panic attack so it wasn't pleasant for me I can give you my psychiatic doctor information if you request that that's no problem. If it wasn't for my brother I would have to go to hospital because when I get in this mindset it's very hard for me to breath get into distress god bless my brother because of this quick thinking he booked a national express coach which departed at 908am please can you contact my brother then we can submit the evidence of the uber receipt and it puts us WAY BEFORE the time of the coach departure plus we have just bought a national express ticket towards Cardiff for £90 I'm sorry to say miss Tuana was so unprofessional very disappointing I have been in the customer service sector for the last 30 years due to my ill health I cannot work so I have knowledge about customer service anyway I hope this gets resolved ASAP. I request a full refund for the distress has caused me I have seen some other reviews which is the same thing what happened to me the bus did not turn up. I hope this matter can be resolved swiftly I would not have made it complaint I tried I made the first step which my brother called but he got hit with a roadblock miss Tuana Sincerely, Shahidul Monaf Mobile 07930389763
I have never ever experienced such bad service. Booked a ticket from London (FR) > Manchester (UK023 route). Let me put it in short: The coach did not show up, I waited over an hour after departure time in case it was late, I attempted to get a refund and still to this day have nothing, why? because I ‘wasn’t a passenger’ ON A COACH THAT DIDN’T SHOW UP, like I willingly saw my coach and chose not to get on?😆. Time and energy wasted like I paid 20 quid to stand in the rain for two hours and not for a coach ticket.
Preston to Paris overnight -Preston to London leg of the journey, no problems. Delay at Victoria Coach Station, so bus arrived with a very flustered French driver. We had to load our own bags. Was a mix up with the seats, and he told us to sit anyway we could fit.Tatty old coach, driver had probably been on shift many hours, no second driver on journey down to Dover. Ferry fine. Calais to Paris Bercy Seine - same driver, felt like he was on a mission to make up time. He pulled into a road side lorry park, engine still running, he jumped out for a wee (??)No explanation of anything.Back in and drove like a maniac to get to Paris Coach station.Yes, we were on time but at what cost? He had been driving far too long for it to be safe. Paris Bercy station - what a dump! Full of filth, rubbish, unfortunate people of all types, asking for money, nearly scammed to get a taxi after I was followed out the park to flag down a reputable cab. The station is a disgrace and I’ll warn anyone not to go there. I felt so strongly about being there are as a woman on my own and also the drivers safety, I chose not to take my return journey and was fortunate to be able to get a flight at some considerable cost to myself. Gave three stars for the Preston -London journey only. NIL stars for the French driver and station. Very poor.
Absolutely awful. We had a bus booked for 9:55 which never showed up. No tracking of the bus, no updates from the company and we waited around for over 2 hours. Their site says you can request a full refund if your bus is more than 2 hours late, their online chat representative said this was not the case.We were automatically rebooked onto another bus at 1pm without being asked if it was convenient, it was not. They are meant to send you a rebook link on email, this didn't happen. They then wanted to charge us to change the 1pm bus to an earlier time the following day...when it says online if your bus is over 2 hours late there is no charge to amend the booking, even if the one you want to change to is more expensive.We will never use them again as the customer service is just horrendous.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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