Review Time
The condition of the bus that arrived for the trip from Newark to Boston, a 5.5hr journey was not fit for service. Old, no power outlets worked, wifi was down, seats torn and to top it off the journey was two hours late. Despite sending a complaint, 3 week later I have heard nothing.
FlixBus left earlier than the scheduled time on our trip from Prague (Florenc) to Liberec (01 Sept 2025, 23:00, Booking No. 3283292195). My family and I arrived on time, but the bus was already gone, and we lost CZK 957.60. Very unprofessional service — I demand a refund.
This company has no idea how local regulations work. It thinks its own rules override legal jurisdiction of a sovereign nation! They unlawfully asked for a passport and denied entry to the vehicle for a trip inside the Schengen area even though an EU issued ID is legally enough. Comically the receptionist at the station claimed Schengen no longer exists!! Their hotline support continued their crap while actual police officers near the station denied the requirement of a passport. Total idiots.Important Edit: The company claims in the reply to have "resolved" the issue "internally" but the support explicitly mentioned they would not refund the total price nor will they refund the return ticket.
Two twenty four hours delays. Nowhere to sleep. They locked restrooms at one place. Wifi didn't work. Outlets didn't work. Ran out of food and money two days ago and my three day trip so far has turned to five and I'm still not there. These jerks won't even offer a drink or meal. Terrible customer service and terrible delays. No concern for rider safety or health. Never Ride With These Guys in the United States. They are terrible!!
Their's a driver Melvin that sells seats for $50,00 dollars to get to New York from Washington DC when others purchases tickets on the internet.I know that it's early morning and I respect that but he needs to realize that it's customer service he should always have a positive attitude so that we all can have a great experience. With that being while ri5on the bus how can you assure the customers are safe when you have no knowledge about who are getting on your buses they are so much going on in the united states I would not like to be sitting on the bus turning my head every second this is not comfortable. This need to be investigated.
Terrible experience. The bus never arrived at Bucharest Otopeni Airport, although I was traveling with my 9-year-old child at 3:30 am. The driver never called, the stop information was misleading, and FlixBus redirected me to another company without taking responsibility. I had to buy new tickets with GAL Trans at 09:00 and pay €70 again. Very stressful and unacceptable – I will never use FlixBus again.
Booked and we’re excited to go out to Como… got up at 5.30am and made our way across town to get to meeting place. Just as we were about arrive, we had a text saying the bus would be 80 minutes late. The meeting point was not in any kind of centre and this meant we had to find an alternative route to make onward connections. Didn’t use the tickets for this reason, but no refund… untrustworthy/unreliable.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
