Review Time
They are lucky that they have a monopoly on low prices for my frequent journeys between Brussels and Amsterdam, I wouldn't even consider using their service if there was another affordable way. Do not even bother getting in touch with customer service if you have any issue: I can tell you right now, it will be nothing but a waste of time.
🚨 Never trust this company! I booked a 5:10 AM trip from Hanover to Berlin, and the driver wouldn’t let me take my small cabin bag on board, citing “policy.” When we arrived in Berlin, he left without letting me get my luggage because his shift was over! I’ve been chasing them since Oct 7th with zero follow-up. Today, they told me the loss was my fault. This company is aware of thefts and does nothing to stop it. Beware! #BadService #LostLuggage #PoorCustomerService #TravelNightmare
My name is 𝐄𝐑𝐈𝐂.I typically travel from Hamburg to Rotterdam quite often. However recently I haven’t been heard well from the customer service center.This past Friday 20:34 and today Monday 02:09, same lady who picked up my call isn’t appropriate for the service.I’m trying to explain my situation and she kept on saying sorry sorry sorry ….As Flixbus please should be aware on how we customers are handled by your agents.Thanks
My bus got canceled the morning of my trip. I got an email this morning that my bus that I was supposed to be going on later today got cancelled. Naturally I was a bit upset but then I saw the option to rebook for free. I opened up the link to rebook at 10 AM and I saw a bunch of options. I chose a bus that said 1:30 (not specifying AM or PM) for the same day and naturally since it was for the same day, I assumed it was a 1:30 PM bus because why would they still be selling tickets for a bus that left 9 hours ago?! I got my conformation email and thats when I saw it was for 1:30 AM!!! I immediately tried to get on the phone with customer service to figure it out and all I got were a bunch of snarky answers saying it was my fault even though they didn't specify AM or PM and were selling tickets for a bus that LEFT 9 HOURS AGO. On the rebooking website it doesn't specify AM or PM and on the regular website it does. I have screenshots of this and unfortunately, I can't upload them here. Needless to say I am incredibly upset and I will be trying to get a full refund. I would urge you to look at other reviews to see people who had similar experiences to myself.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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