Review Time
Avoid at all cost! Bus location on email is completely different than departure causing us to miss our bus by a minute. Staff completely useless and unwilling to help just referring to the call center in Berlin. After going through ten call options reaching another completely unhelpful employee. Left stranded with no other bus option and scammed out of our money.
Flixbus changed the departure time of the bus a month after booking - which was annoying already. But this also led to a discussion with the driver, who was quite rude to begin with, and didn’t want to take us because of different time on the ticket. Also the bus was different, so we couldn’t make use of the seats we booked for which we payed extra. Felt like the driver drove really fast, but the bus was at the destination on time.
They changed departure location without giving use an alternative, forming us to pay extra for public transport to get there (instead of paris center, it was all the way to the airport). Most likely due to the olympics, but it's not like the Olympics was planned 2 days in advance. We asked them to refund the costs for public transport, not even the flix trip itself. They denied with the argument: " There is no advice from our end that you can take an alternative trip with another bus or train company." They don't have braincells to think that people need to take extra transport for this.DO NOT TAKE THE FLIX, thalys is way better.
The bus was delayed when departing and also arrived over an hour too late. Compensation was a 15% voucher. Chauffeur was funny but very strict on food and drinks. Also aggressive towards gas station employees. Was overal very cheap and a guy from Flixbus gave us replacement tickets when we missed our first bus.
I recently had one of my worst travel experiences in Europe with FlixBus. I had a ticket from The Hague to Paris, but when the driver scanned my ticket, he informed me that I was not in the system. I was directed to the booking office, but by the time I arrived there, the bus had already departed. As a result, I had to wait an additional 1 hour and 30 minutes for the next available bus.On my return trip, the bus was scheduled to depart at 12:15 PM but did not arrive as planned. There was no communication or updates provided to waiting passengers. When I contacted customer service, the representative I spoke with was unsure and provided conflicting information. We eventually boarded the bus at 1:53 PM.Upon reaching Brussels, I discovered that my connecting bus to The Hague had already left. The driver directed me to a FlixBus representative, who then called customer service. I was informed that I would have to wait until 3:00 AM for the next bus—this wait started from 6:30 PM.Overall, my experience with FlixBus was marked by poor service, lack of communication, and significant delays. It was incredibly frustrating and left much to be desired in terms of customer support and reliability.
As a journalist who frequently travels across Europe, I’ve encountered numerous personal experiences with Flixbus and have spoken to passengers from around the world who have shared similar frustrations. While Flixbus presents itself as an affordable and convenient transportation option, there are significant issues that undermine its reputation.One particularly troubling case involved a woman who traveled from Prague to Berlin and accidentally left her laptop on the bus. After filling out the required lost item form, she never heard back from the company. "They don’t even respond," she shared. "It’s a shame that such a large European bus company lacks an effective system to manage lost property." The woman, who had come from Africa for a short course, was fortunate that her company did not hold her financially responsible for the lost device. However, her story is not unique. A number of passengers have reported losing valuable belongings, such as phones, which have never been recovered or returned. This is a recurring issue that significantly tarnishes the company’s credibility.In my own experience, I traveled with Flixbus from Rotterdam, Netherlands, to Ghent, Belgium, a journey of just under two hours. Upon arrival at the bus, I asked the driver if this was the correct bus to Ghent. To my surprise, he responded, "I don't speak Dutch." While this was perplexing for a service operating in the Netherlands, I switched to English, only to be told that he did not speak English either. He continued asking if I could speak his language, which I found to be an unusual and unprofessional exchange, especially in such an international setting.My return journey from Ghent to Rotterdam was equally unsettling. When the bus made a stop in Brussels, I moved to the front of the bus to admire the city I hadn’t visited in some time. After some passengers disembarked, the driver abruptly shouted at me, "What are you doing here? Go back to your seat!" His tone was unnecessarily aggressive, and I was left feeling as though I was being treated disrespectfully, as if I were somehow causing a disturbance.A common complaint that arises from numerous passengers is the inability of the staff to communicate in any of the major European languages, such as English, Dutch, or French. During my ride, I overheard the driver and staff speaking in a non-European language throughout the entire trip. This is particularly concerning for a service operating across Europe, where basic proficiency in these languages is expected.These experiences, along with the feedback from other passengers, raise significant concerns about Flixbus's hiring practices. It appears that the company may be avoiding the employment of European workers, possibly due to the higher wages they are entitled to under EU labor regulations. Instead, Flixbus seems to be opting for cheaper labor, which has resulted in a noticeable decline in service standards.In conclusion, while Flixbus offers low-cost travel options, the experiences of many passengers, including my own, raise serious questions about the company’s commitment to professionalism, customer service, and accountability. From poor communication to ineffective handling of lost property, Flixbus must take these issues seriously and implement necessary changes to improve the customer experience across Europe.
In July I took a Flixbus from Brussels to Eindhoven which was delayed for MORE THAN 2 HOURS. I submitted a request for refund which was denied because "a refund is applicable only if you didn't board the bus for the affected journey". This is of course ridiculous. Delays are a structural problem on international routes because long-distance buses are seldom on time due to traffic. In August, I wanted to take a Flixbus from Madrid to Lisbon, but it was delayed and the screen at the station did not indicate the platform. Furthermore, the real-time info on its location didn´t work so I ended up missing the bus and having to buy a new ticket. I submitted a request for refund, which was granted but never paid.
We made a trip from Groningen to Copenhagen. We’d like to travel low budget and that’s what it is. No luxury, no beds during the night’s travel, but that’s the choice we made. I often read reviews about bad service and no leg-space or something like that, but low budget is like the car you have at home. When you don’t have a Ferrari, you shouldn’t complain like you expect one. So I don’t complain, I behave like I have a Ferrari and I’m thankful that I could made this trip with my son. We felt like a king and queen on our journey, we enjoyed every kilometer we made and we’re glad the Flixbus exists.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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