Review Time
Personally have not used their bus Service for years...Then would rate FlixBus 4 stars...for a number of reason...found them excellent. However. they have dropped one star..later one will see if they drop a star further. Tried to make a booking online...everything seemed to be going well. however had a problem with the Ideal payment not going through, more than once and the time slot was unavailable ..We attempted on the telephone hoping for the latest bus...have /had an emergency,,,that payment went through. We took it it was for the earlier requested time...however an hour befor found it was not...Google Maps...just took me around the bend for long..Thus missing the bus...Drama started...I tired to explain to the drivers on the next buses..whereby I would have to make a stop over...Unfortunately...I was asked to pay again, regardless of my explaination and showing my ticket. ...However, 3 had a good attitude the last Driver did not believe my incident....however he was kind enough to make me wait...Spoke to his Colleague who explained I could pay to the stop over...then on make the next payment to continue...Went back this morning as iit is an urgent trio,, Spoke to the Customer Sales,,For a number of reason..Found the Representative??????plenty plus...Few things that stood out..She mentioned more than once there was no Contact Number for me to call and change my booking. For The Netherlands a first World Country who is normally on ahead of most this I was taken back by surprise, Next was having to pay for a new ticket as she could not help??Only by email, can one help,,Gave her my phone..to see my ticket..she asked for it again..Looked like was going through it..My fault ..I guess...By the way I did go in about 3 times...Within less than 20 minutes the price had gone up ,,,,My trip is a Sarifice, taking where one does not have..fair enough not her bus then went to by ticket from machine,,,,Machine was cheaper by 5 euro...then price increase given was 6 euro.. This made a drop to 3 Stars... Flik Bus you need to be able to provide a number. One of The Drivers could actually provide a number but from another Country did tray...Overall she answered all questions...in a really gentle manner...I believe as Customer Service..perhaps she be trusted more to make decisions there and then with me not having to but a new ticket..Think the Drivers should not ask me to pay again...if their bus is not full,,,Not everyone has the extra
Worst experience of my life!On November 28th, I was traveling with FlixBus from Warsaw Zachodnia at 8:50 AM to Dresden. During the trip, I went to the toilet for just 2 minutes, but the Polish bus driver—who acted in a racist manner—left me behind on the road!All my belongings, including my documents, money, and phone, were left on the bus. I didn’t even have a jacket and ended up sleeping at the train station like a homeless person for two days.I filed a request with Lost & Found (#3213866938), and even though the bus has cameras, after two weeks, they claimed they found nothing. Through my own investigation, I discovered at least five similar cases. It’s clear this company doesn’t care about its customers—they treat people like livestock.As soon as I can afford it, I will hire a lawyer and do everything in my power to expose this company. People need to know that FlixBus is the worst transport company out there!
Service 338 07.40 am super good driver , on time , bus was super clean , the driver said all information in dutch , english and german , there even were there cold drinks and snacks on board , journey was super smooth Used flixbus quite a lot in the past and was shocked how good service this was!
Booking Number3203025942 30 Oct and 2oct -Yet another poor quality trip on Flixbus buses. This time the luggage remained double untaxed as happened on first trip , but the poor service continued. - In theory, free internet connection is included in the ticket price and for free for all the busses Flixbus. This facility is publicized exactly unnecessarily. Obviously, I had the misfortune to meet the same 2 drivers on the way back as on the outward journey, who were involved in illegal activities on 30 Oct 24. -I complained about this again, and obviously the second time I was not even allocated a new registration number for my complaint.( - obviously unresolved but registered - and the second time no registration number was assigned from the server and no automatic confirmation was sent by e-mail). -This is logically the easiest way to have only positive comments about the service, just by removing the negative comments and not assigning a registration number. So obviously not to recommend the services offered by Flixbus.- Bonus the driver was preoccupied with his own phone and texting while sitting with his head turned elsewhere where he had his phone hooked up to the cable, thus turned from behind the wheel, and of course endangering the lives of dozens of passengers for his own personal interest. The driver was not even sending messages, possibly audio messages instead of manually edited ones, using the handsfree option to reduce the risk of a serious accident. (I have pictures and videos proving all my sayings during both trips , if you need them ). - After boarding the bus in Erlangen, we found the connection in working order, but the drivers were different from the ones with whom the whole trip was made. Later on, the shift changed, and the two left the bus and we continued with the two drivers with whom the trip was made on October 30. - During the whole period run by the first two drivers, the internet has been working correctly (surprisingly, no?). I should mention that there has been no malfunction in the meantime that prevented the internet from working perfectly. - As soon as the drivers changed shifts, the internet connection only worked for a very short period of 10 minutes, after which it was switched off by the new drivers. (Same as October 30) - I obviously have evidence which I can provide on request.- Is it really all based on offenses and illegalities in Flixbus? That to solve anything doesn't seem to be taking place or there is no intention. The company presents facilities as included in the price of the ticket, when in fact nothing is true.- And it has nothing to do with an overcrowded network, it's all about bad intentions and keeping the allocated funds for the drivers themselves or sharing the profits from double charging for luggages (as it was in my case on my first trip - obviously no reaction back from Flixbus - nothing more than a registration number that is not taken into account in any way).- In conclusion, it is obvious that Flixbus does not process customer complaints and obviously does not resolve them in any way. A big minus for this company and leaving the impression that only positive reviews are allocated, just by eliminating all the negative ones . (See 41232575- 30 okt 24)- What reinforces my claims is that in the parking lot where the bus was refueled, they reopened the connection for a very short time and reopened it again after departure. Again, it was not the altitude or bad weather that contributed to this story and that would have disrupted the connection.- Normally the satellite Internet connection should not be influenced by stops at gas stations. Not even by sporadic connections on the route for coffees or in the truck parking lot but with the intention to be able to adjust the arrival time on the route, modified by the speed of the bus. Obviously by cutting the connection, it is not possible to follow the bus on the route and so everything seems correct and as it is in the travel plan filled in by Flixbus on the route sheet-There is a great lack of professionalism and low quality service as you can see. As you can see, no trip can not have a normal and fair course unfortunately for the paying customer. .I do not recommend the services offered by this company
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
