Review Time
We booked a ticket from Brussels to Maastricht and our bus was delayed for 3 hours in total. It was supposed to leave at 9.30am, then got delayed to 11.40 am. In the end we waited for an additional hour in the cold without any notice. Bus is dirty and service is terrible. Never again.
That was my fast travel with flixbus but unfortunately it didn’t go really well. I had to go to France for family emergency and needed to be there next day so I thought flixbus will be better choice so I reserved two ticket just for myself. When i go to the staion I saw the bus next to the stop and it is not even 50 staps away from the stop and there wasn’t much time left so i thought bus is waiting there and I thought it’s good to ask anyone, i went next to the bus but before i said anything the driver roll down the window and started shouting at me. And he was so rude to me i didn’t even ask anything!! There wasn’t even anything saying " Not in service".This unexpected behavior not only pissed me off but also ruined my journey!This can’t be a professional manner!!
They cancelled my trip last ( less than 24 hours before) minute giving me alternatives that totally did not suit me and they did not compensate me the car that I rent in order to catch my scheduled appointments. Btw the price of the car was not much more expensive than their bus. Thy kept on lying to me by saying that the bus was cancelled due to bad weather, but there was no bad weather at all that day and their busses of 1 hour later operated normally...NEVER AGAIN!!
I had one of the worst travel experiences of my life with FlixBus. During my trip, the bus driver was smoking inside the bus while driving. The smell of cigarette smoke filled the air, and there was no real way to escape it. I was forced to sit there and inhale it, feeling trapped and worried about my health the entire time. This is not just unprofessional – it’s dangerous and completely unacceptable.When I contacted FlixBus customer service about it, hoping at least for a serious response or some kind of compensation, I received only cold, generic replies. There was no real sense of responsibility, no empathy, and no attempt to make things right. Refusing even a small refund after something this serious shows how little the company cares about passenger well-being, especially when people clearly suffered during the ride.A company that tolerates drivers smoking in a closed bus and then hides behind “policy” instead of taking real responsibility is not a company I can trust. I will avoid FlixBus in the future and recommend others think twice before booking with them.
Almost 30°C on the bus. Airconditioning not working. Wifi not working. Charging is possible but only via USB and very slow. If i had another choice, i wouldn't be on this bus. In the end, we also arrived 40min too late... Shit experience. Only reason for 2 stars instead of 1 is because it's cheaper than the train
Rude, grump driver . Not allowed to sit together....despite pre booking seat numbers days earlier, it was a free for all. Terribly cramped and uncomfortable seating, drop tray didn't work..felt like I just spent 1.5 hours in a straight jacket. Two stars because it arrived on time and we got to our destination but very stressful.
The bus was delayed and they informed after 10min of departure time when we already at bus station and also very no professional attitude of the guy who was standing at antwerpen station and last bus was not comfortable at all for long trip.... Very disappointing
The driving was alright but the service very poor and the staff very rude. They barely answer a question as a tourist and they even threw our backpacks carelessly on the ground while they had fragile things inside. And after complaining to the staff , they said they don't take responsibility about luggage and were very rude while speaking to us for no reason!!!!
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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