Review Time
These guys were amazing! I had a serious problem that I thought couldn't be resolved! I'd bought some items from their website and looked forward to them being delivered! It wasn't until I received a shipment email that I realised my mistake! I had recently moved house and forgotten to update my address details before placing the order! My previous address was now empty, so there was no one to receive it! Unfortunately, after contacting customer services at Flying Tiger Copenhagen, they informed me that they couldn't stop the shipment, as it was already in the hands of the courier! They were very kind and supplied me with the tracking number of my parcel, which was being delivered by Yodel... Today! They said, if it's sent back to them in Copenhagen, they'll issue me with a refund! With that in mind, I contacted Yodel Customer Services, via InPost, explained my predicament and gave them the tracking number kindly issued to me by Flying Tiger! After proving who I was and the address where the parcel was headed, Yodel called the delivery driver and cancelled the delivery! They informed me that it'll go back to the depot and sent back to Copenhagen, as it can't be redirected to my new address! Happy in the knowledge that my parcel was safe, and not sitting on the doorstep of an empty house I couldn't get to, I emailed Flying Tiger and told them it was going to be returned to them! A little while later, they replied informing me that they have issued a full refund and to expect it within the next 5-10 business days! I find that to be absolutely incredible! FTC and their team were so professional, kind and helpful to me! I don't think I would have been able to sort it all out without their help and advice! I'm very grateful to them! I fully intend to re-purchase the items ordered, but will make sure they are coming to the right address in future! Thanks again, FTC!
I’ve purchased a few items from this shop over some years. Whenever anything has gone wrong the response has been the same: we don’t care. In some cases they ignored my messages. In others I got a perfunctory, passive-aggressive reply. The assistants in the store (on the rare occasions they are at the tills) will not help with anything except taking your money. Every time you make a purchase a cutesy Danish voice promises 10% off if you “join our club” but if you actually do, after a tedious process including downloading their 30mb app over your own mobile network (they do not have wi-fi) and verifying your mobile number via SMS every time you open it (why?), you will find it hardly ever works. Then no one will help and you will have to pay the full price.Underneath the hippy dippy branding they are as transactional as Donald Trump: the Ryanair of vaguely Scandinavian plastic knickknacks.[Edited for spelling and clarity]
The shift in retail and yet shops wonder why footfall is shit. I used to love flying tiger, I would go just to peruse and end up buying loads I never knew I needed. Now? It’s a last resort only shop. - Self checkout is the only option. - Bring your own bags or buy ours for £3. - need assistance while shopping? Ha- same item is cheaper on our own website? Oder it online then. Oh, but click and collect will be disabled so buy in bulk or pay £6 shipping. And now: bring your own packing material because the tissue paper we offered for safely carrying easily damaged items (candles, easily scratched decorative items, etc) is also no longer.
I have been shopping online for many years from Flying Tiger and I will keep doing that as I am very satisfied. The online shop is easy and clear to use. Once there was a problem with the package, it had been torn on the way to my country and as soon as I informed them I got refunded for the products that were missing.The products are clearly described and they are quite original, I love them.The only thing that has changed is that I cannot track the parcel until it arrives in my country while some years ago I could track it all the way so I knew when to expect it. That isn't a real problem though as I know it takes a few days .
The Tottehnam Court Road store in central London uses the pink price labels that are for discounted products only to sell the stock that did not sell but in their original prices, faking a discount! Scandalous and fraudulent! They take advantage of a few items that are discounted to half price and right next to them they put more expensive items that nobody buys with fake discount price tags but the price is exactly the same as it was a month ago!
The bad reviews originally made me worried, but I couldn't be happier with the service. Communication with the eshop was clear and the item was delivered two days ahead of schedule, packaged very safely. (ordered the doughnut cushion: adorable and very soft)
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
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