Review Time
I am a first time customer and this will definitely be my last time buying from this company. I placed my order 8 days ago and I am still waiting for my order with no clear timeframe of when (or if) my order will ever arrive. They said it would take 1-2 days. At this point all I want is to cancel my order and get a refund. The customer services feel like an AI robot who does not answer the question. All in all, completely avoid this company and I wish I'd read the reviews beforehand - avoid!
Extremely bad customer service. I ordered some stuff online on Black friday, and it said I will receive my order on Dec 3-4. Checked order status on december 3rd and my package was well set. At the end of dec 4, I go to check my order status since I didn't receive anything, it shows my order was canceled. I did not cancel my order, I did not receive any call, text, message, email, notification or nothing concerning this "cancellation" that I did not request. When I open live chat to communicate my concerns to a live agent, he immediately disregards any message I wrote and said since the order was cancelled there is nothing that he can do. It was a one sentence response and that's it. But I asked who canceled my order? Why was it canceled? Address is very clear and the same thing I put in all other deliveries, and I was not contacted by anyone on this. To top it all off, they didn't even mention any refund and I have yet to receive any communication about my order being cancelled!!!!! (A refund that I don't want because I ordered my stuff on black friday, and I know for a fact that they are available in store since I checked before and after order was cancelled, and even the store employee told me to order them online because of the discount.). I want my items to arrive, with the price I bought them. absolutely unacceptable. I am traveling and was hoping to get them before I go, but with this extremely unprofessional customer service, I don't know what will happen. This is actually the first and last time I order from here, and even after I communicated what was wrong they brushed it off by saying they will "take it up with the respective team". I used to visit the store so so so much and loved all the stuff, but honestly this online experience has been the worst experience I have ever had. Very disappointed and will not shop again, but I will still follow up with my order no matter what.
Went in to Flying Tiger in Whiterose today. Couldn't find any staff to help with what I was looking for. However as I walked around the back corner, there were all the staff. They were clearly talking about another store and how bad all the staff are. Slagging off the manager and discussing how poorly the store is being run. What a bad reflection on the company!!!! I left without a purchase as they clearly weren't interested in customers.
Ordered my items on the 2nd Dec and it said 6-8 days delivery which to be honest is ridiculous form the start, still no sign and the update is that EVRI are expecting my order. Would never buy online again from them. AND the website says order by the 16th for delivery in time for Christmas, REALLY?!!!!!!
Im wanting to place an order online but the site is still charging me £6 delivery fee when im buying more than £40 worth of goods.How do i change this?Can i trust ordering online, there are a few bsd reviews about delivery?I have brought many items in your London stores over the last few years and this will be my first time ordering online.
Do not order online for Christmas. you won't have your items in time.I ordered on the 28th November and the items (less than 10 items) are still marked as "preparing the order".. seven working days to prepare an order? I needed them for an office event on the 13th December and highly doubt I will get them so I will need to spend more money somewhere else. horrible customer service.if you order now there is NO CHANCE you will get your Christmas presents, beware!
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We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
