Review Time
Absolutely appalling service. FMG connect are supposed to manage the claim. After me following up and complaining after 6 weeks, when no repair cost had been undertaken, they then failed to authorise repairs for a further 6 weeks despite repeated follow up by the repairing garage. They are the people responsible for managing the claim, but I am the one who is having to manage it. Given a choice, I will ensure that I have no contact with FMG connect ever again.
First class service from the initial phone call polite, courteous and helpful staff. Arranged replacement windscreen for the next day. The technicians (Pat & Will) gave advance notice of their arrival and carried out a first class job. Were extremely knowledgeable, friendly and professional. Couldn't have been better. Thank you both for a first class job.Would highly recommend.
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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