fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

Filtered Reviews

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Review Time

McNulty, Matt
Brilliant from start to finish

Brilliant from start to finish, from the communication, to the final result. Very happy, thanks!

5
Date of experience: Aug 01, 2025
Cuthbert Long
Very professional

Very professional, and repair was excellent

5
Date of experience: Jul 30, 2025
Juliet Brooks
Trouble free experience

The accident repair was done by your Mansfield branch. The hire car was supplied, the repair completed and my car had been valeted on its return. Quality repair, the whole experience was trouble free. Many thanks

5
Date of experience: Jul 30, 2025
Carmelita W.
First class repair job done on my car…

First class repair job done on my car by FMG in Norwich with good communication and regular updates on progress. Friendly and professional. Would recommend.

5
Date of experience: Jul 29, 2025
Becky Reed
Excellent service

Right from the initial call the service was excellent. When it was understood that my car was unsafe to drive my case was deemed urgent. My car was collected from my home the following day and a courtesy car provided. As requested, the courtesy car was suitable for my particular needs as carer for my elderly mother in law. I was kept informed of progress regularly by e-mail or telephone. On collection, my own car had not only been repaired to a high standard, it had been valetted throughout.

5
Date of experience: Jul 25, 2025
Julien Rogers
Excellent service from start to finish.

Excellent service from start to finish.Special praise to the repair shop advisor Wahle who was a brilliant all rounder.

5
Date of experience: Jul 24, 2025
Eileen P.
Great service offered by friendly…

Great service offered by friendly staff. My car looks great. Thank you.

5
Date of experience: Jul 24, 2025
KT50
Repair completed well, but overall process is not customer friendly

The repair looks perfect, so thank you FMG. The staff were friendly and efficient when I met them in person, thank you again. What lets them down is the timescale, the estimate was 1 week, it took nearly 2. Also, when I received updates, there was no context or timeline included. Telling the Customer that it has moved to stage 2 means nothing when you don't know how many stages there are how long each should take

3
Date of experience: Jul 24, 2025
petit_Poney_PvP22
great service top repair

FMG Milton Keynes I cannot fault my car went there after i had a accident the staff were friendly and helped me every step of the way , i got regular updates, the estimators explained what work would be carried out on my car , the work was done to a high standard, the repairs were done fast. Would highly recommend

5
Date of experience: Jul 22, 2025
Hunter Baker
Just terrible service!

Just terrible service!I was supposed to receive a car whilst my car was being repaired.The car never turned up. FMG simply palmed me off onto the hire car company (with the incorrect telephone number). I'm currently without a replacement card and the hire car company has no record from FMG regarding this.Despite all this the app still states i'm getting a car today (I'm not) and FMG have just washed their hands of everything. AVOID IF YOU CAN

1
Date of experience: Jul 22, 2025

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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