Review Time
Right from the initial call the service was excellent. When it was understood that my car was unsafe to drive my case was deemed urgent. My car was collected from my home the following day and a courtesy car provided. As requested, the courtesy car was suitable for my particular needs as carer for my elderly mother in law. I was kept informed of progress regularly by e-mail or telephone. On collection, my own car had not only been repaired to a high standard, it had been valetted throughout.
The repair looks perfect, so thank you FMG. The staff were friendly and efficient when I met them in person, thank you again. What lets them down is the timescale, the estimate was 1 week, it took nearly 2. Also, when I received updates, there was no context or timeline included. Telling the Customer that it has moved to stage 2 means nothing when you don't know how many stages there are how long each should take
FMG Milton Keynes I cannot fault my car went there after i had a accident the staff were friendly and helped me every step of the way , i got regular updates, the estimators explained what work would be carried out on my car , the work was done to a high standard, the repairs were done fast. Would highly recommend
Just terrible service!I was supposed to receive a car whilst my car was being repaired.The car never turned up. FMG simply palmed me off onto the hire car company (with the incorrect telephone number). I'm currently without a replacement card and the hire car company has no record from FMG regarding this.Despite all this the app still states i'm getting a car today (I'm not) and FMG have just washed their hands of everything. AVOID IF YOU CAN
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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