fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

Filtered Reviews

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Review Time

rom252
excellent

The FMG repair team did an excellent job which made up for the heavy weather SAGA made of handling the initial claim.

5
Date of experience: Jun 09, 2025
Elizabeth Brown
Avoid like the plague

Avoid like the plague - worst insurance company I've ever had to deal with. It is soul crushing to put it politely! A straightforward no fault collision with 2 lots of cctv and dash cam to prove the other party was reclass, you'd think would be straight forward... However FMG spent 5 months from the accident chasing the wrong insurance company and wondering why they didn't have communication or responses... It was only after I had informed them that it was different company on the 500th phone call and after several email complaints they pursued the right insurance company... Hazarh! Also on a fault accident your still expected to pay the excess for the car repairs in order to release it back to you... A year on to the day of the accident of 3rd party hitting my car, 11 months from payment of the fee I'm still waiting for this to be refunded to me. They do not communicate, or only do after multiple chases. This company will waste your time and drag you through a soul destroying process of incompetence.Avoid FMG if you want to retain some sanity

1
Date of experience: Jun 06, 2025
Jordan P.
Great Company

This company is great, very helpful & did a fantastic job on my repair, was easy to sort & was done quick 🙂

5
Date of experience: Jun 05, 2025
CW55
Rip Off & Scarper “Ambulance Chasers” I…

Rip Off & Scarper “Ambulance Chasers” I would put no stars if possible, this “Accident Management Company” want to pursue an injury claim although the car was parked with nobody in it at the time someone else hit it. The driver was at her desk in an office 200 yards from the car.Damage is minimal, unless you know it’s there you wouldn’t see it.They also want to provide an unnecessary hire car despite me arranging the repair to be done whilst I am away on holiday in Spain.

1
Date of experience: Jun 05, 2025
Leo S.
Wing mirror replacement and paintwork

Very straightforward handling of the repair and courtesy car. Just the right level of communication without needless contact and the claim- handler was first class in every call. Very good customer service from start to finish.

5
Date of experience: Jun 04, 2025
Randolph Turner
Good service throughout.

Very impressed by how quickly the garage arranged for someone to come and take photographs of the car after the accident and they picked up the car the next day and delivered a courtesy car. I was told that the car would be in the garage for 5-10 days but it was actually in for 13 days. I was sent updates twice. They were not very detailed so I don't actually know what was done to the car. The repair was excellent and my car was returned to my door.

5
Date of experience: Jun 03, 2025
Gwendolyn T.
Fantastic speedy service

Fantastic speedy service, great communication. Was kept in the loop throughout. The work completed to my vehicle is outstanding. Fantastic customer service also. Thank you!

5
Date of experience: Jun 03, 2025
Darby Foster
Efficient professional service

Easy to deal with. Efficient handling initial contact on phone. Damage assessed and parts ordered. Car picked up and swapped for hire car and when completed car bought back and swapped over. Efficient service....can't fault my experience

5
Date of experience: Jun 03, 2025
Celestia Kelly
FMG provided me with a great service…

FMG provided me with a great service following my recent non fault minor accident. This made the whole claim and repair process much less stressful.

5
Date of experience: Jun 03, 2025
Douglas B.
Trustworthy

Helpful and handy, no pressure. Just waiting for the list of parts and repairs made.

5
Date of experience: Jun 03, 2025

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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