Review Time
Avoid like the plague - worst insurance company I've ever had to deal with. It is soul crushing to put it politely! A straightforward no fault collision with 2 lots of cctv and dash cam to prove the other party was reclass, you'd think would be straight forward... However FMG spent 5 months from the accident chasing the wrong insurance company and wondering why they didn't have communication or responses... It was only after I had informed them that it was different company on the 500th phone call and after several email complaints they pursued the right insurance company... Hazarh! Also on a fault accident your still expected to pay the excess for the car repairs in order to release it back to you... A year on to the day of the accident of 3rd party hitting my car, 11 months from payment of the fee I'm still waiting for this to be refunded to me. They do not communicate, or only do after multiple chases. This company will waste your time and drag you through a soul destroying process of incompetence.Avoid FMG if you want to retain some sanity
Rip Off & Scarper “Ambulance Chasers” I would put no stars if possible, this “Accident Management Company” want to pursue an injury claim although the car was parked with nobody in it at the time someone else hit it. The driver was at her desk in an office 200 yards from the car.Damage is minimal, unless you know it’s there you wouldn’t see it.They also want to provide an unnecessary hire car despite me arranging the repair to be done whilst I am away on holiday in Spain.
Very impressed by how quickly the garage arranged for someone to come and take photographs of the car after the accident and they picked up the car the next day and delivered a courtesy car. I was told that the car would be in the garage for 5-10 days but it was actually in for 13 days. I was sent updates twice. They were not very detailed so I don't actually know what was done to the car. The repair was excellent and my car was returned to my door.
Easy to deal with. Efficient handling initial contact on phone. Damage assessed and parts ordered. Car picked up and swapped for hire car and when completed car bought back and swapped over. Efficient service....can't fault my experience
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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