fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

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Willium_Bob_Cole76
Excellent Service from FMG

Excellent Service from FMG, NorwichI recently had my car repaired at FMG in Norwich after it was damaged in a collision with a deer. The front bumper and right headlamp area sustained significant damage. As this was an insurance claim, I was directed to FMG for the bodywork repairs.From the start, their customer service was outstanding. They took in my car promptly once a courtesy vehicle was available, kept me informed throughout, and got straight to work as soon as the necessary parts arrived from BMW. The repairs were completed within just 4 days, and I got my car back looking as good as new.The staff were friendly, professional, and efficient, making the entire process smooth and stress-free. I was especially impressed by the lifetime warranty offered on the repair work, which shows real confidence in their workmanship.As the service was handled through my insurance, I can’t comment on pricing, but based on the quality of the experience, I would happily recommend FMG to others. Really pleased with the over all service.

5
Date of experience: Jun 02, 2025
FloReach24
Great service

Everything was done efficiently and professionally from start to finish. Very pleased with the standard of repair. Communication was just right.

5
Date of experience: Jun 02, 2025
Phineas B.
FMG provided a first class service…

FMG provided a first class service repairs were excellent and no issues at all I'd recommend them to anyone

5
Date of experience: May 30, 2025
Rubbish customer service

Rubbish customer service. No updates given to the status of my car. My garage had to chase sign off multiple times to which I had to then help chase to get any answers

1
Date of experience: May 30, 2025
Lisa S.
Great repair

Great job well done

5
Date of experience: May 29, 2025
MH65
My experience with FMG Car Repairs was…

My experience with FMG Car Repairs was exceptionally good. The whole team are very friendly and professional from start to finish. The work that was done on my car was completed to an extremely high standard. They really went above and beyond. I would recommend FMG car repairs to family and friends in the future. 10/10

5
Date of experience: May 29, 2025
Clyde
Excellent customer service throughout…

Excellent customer service throughout our repair. Kept informed and updated throughout the process. Replacement car was of high standards and repairs were excellent.

5
Date of experience: May 23, 2025
Grover Morris
Swerve them

We're do I start, 1 year 4 months later, and they still cannot fulfil their payments, took 1 year and 2month, to admit there missing timescale, and still cannot payout even after all the promises, always an excuse, somebody is dealing with it, never do, I think they just pick a random claim and say let's fek this guy up

1
Date of experience: May 23, 2025
AP44
Excellent service and a job well done!

5
Date of experience: May 23, 2025
Florence Smith
From start to finish high quality in…

From start to finish high quality in all you did great service thankyou

5
Date of experience: May 22, 2025

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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