Name: fmg.co.uk
Telephone: 000000000
Rating: 4.4

Carroll Cook Guest

2 years ago

Customer Service alive and kicking

Customer Service alive and kicking - excellent all round experience.

Date of experience: Aug 24, 2023

Darla Cooper Guest

2 years ago

6 weeks on and still waiting for car to be collected

Avoid Tesco Car Insurance and avoid FMG. 6 weeks ago our drivers side wing mirror was smashed off by a passing motorist rendering the car undriveable. We logged it with Tesco’s who forwarded us to FMG to whom we provided all the photo evidence and car details as requested. 6 weeks on and the car remains on our drive way. No one calls you back. We’re being forced to take this to the financial ombudsman all for the sake of a broken wing mirror. Utter madness. Avoid if you can.

Date of experience: Aug 23, 2023

Brilliana Turner Guest

2 years ago

Good communication

The company communicated efficiently well throughout the process, updates on my claim were regular, no concerns.

Date of experience: Aug 23, 2023

Ivor Fisher Guest

2 years ago

They have had my car for 6 days now and…

They have had my car for 6 days now and still cannot give me an assesment on weather it is repairable or not - looks like I could be loosing a pre booked holiday because of this as I need a tow car

Date of experience: Aug 23, 2023

Rudolph Guest

2 years ago

FMG Ipswich

FMG Ipswich. Communication was excellent start to finish. When my car was first damaged I was dreading dealing with it all but the service I received was exemplary and made the whole issue a stress free experience. Thank you

Date of experience: Aug 21, 2023

RB Guest

2 years ago

Cannot answer a telephone!

Squeezed themselves into a position where their taking a commission regarding an ASDA delivery driver who reversed into my car .. and then cannot answer the telephone to enable me to proceed with my claim.

Date of experience: Aug 18, 2023

Archie Cooper Guest

2 years ago

FMG Norwich

FMG Norwich. Customer service was excellent emails replied to promptly and calls returned by Sara. My Car was returned the dent repaired, trim replaced and car cleaned inside and out. Painless experience they collected my car dropped off courtesy car then swapped back.

Date of experience: Aug 17, 2023

Antony Fisher Guest

2 years ago

Highly recommended

From start to finish the process of repairing our car was handled with care and professionalism. A job well done, thank you.

Date of experience: Aug 16, 2023

Helena H. Guest

2 years ago

Smooth operator......

Couldn't fault any aspect of the repairs. Excellent communication from the Garage. Would definitely use again.

Date of experience: Aug 15, 2023

Gabe Guest

2 years ago

Great experience

First class service from the first phone call to final delivery. I was kept updated and, when I needed to change delivery dates (a number of times) they were perfectly accommodating. Very impressive.