Review Time
OK. I didn't choose to sort out my own repair. You told me to. I haven't had time recently. Not having a degree in mechanical engineering or even bothering to try and decipher their requirements I currently think that they are not worth my time. So sorry for having a life that doesn't include you.
Fmg wow what a let down. Was told a week ago I would have a hire car delivered to my address it didn't turn up so I spent 48 min getting through to a dept that didn't deal with this on a Saturday instead of informing me it was closed I was put through to existing claims and waited on hold a further 1hr 40 mins before giving up I called and different number and yet again was put through to wait a further 2 hrs to a dept that was shut . I called Sunday and was told you are shut. My car was booked in on Monday.I then called today and to be fair she did try to help I was on the phone a further 1hr 12 min to be told the garage will pick mu car up but can't book a hire car until its on the garage forecourt . I asked if it could be dropped at my address fir my partner to sign but got told no I am now having to take risk the garage picking my car up with no means of getting home or too work the next morning. I have part x my car and due to get my new car within the next 10 days. Its an impossible situation . If I was told last week that information I could of sorted this on my 3 days off and wouldn't of mattered instead I was promised a car which didn't get booked . I don't want anyone in trouble the guy I spoke to and the lady to be fair was very nice and helpful I'm not being awkward I'm just saying it how it is . I have spoken to enterprise who stated its unlikely to get a car with a couple of hrs notice.I have now be billed £90 from my phone company . I have emailed fmg twice and put a review on here can someone contact me please asap or I will be taking this further.
Please avoid Walsall FMG starting from reception and finished on the repair staff only I can say rude and useless.No communication they not answer for phone calls. After repair my car was more dirty then I have send them plus they damaged my leather interior by sharp tools. Awful,scombacks rude service include reception.Please avoid
FMG (FMG garage Cambridge)Highly recommend !!! Excellent customer service! Polite attitude and support in everything!!! I took the car after repair under insurance. It's incredible. You have exceeded all my expectations for a renovation. Great job. Wizards work here! Thank you all for the great service and a job well done!!!
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FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.
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