fmg.co.uk

4.4
4.4 Based on 620 reviews

FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace....

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Average Rating

4.4

/
5

620 Reviews

5 Star
79%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
12%

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Review Time

Baron S.
Generally a Good customer experience

Really easy process to book my car in for both the initial assessment and repair. They were able to collect and drop off my vehicle to my home which was extremely helpful. Everyone I spoke to was really friendly. The work that has been completed is fantastic - really impressed. My only negative feedback is the wait time for a courtesy car was 2/3 months. I couldn’t wait that long, but was in the fortunate position I had access to my wife’s car. I would imagine the majority of people who have their cars repaired need access to a courtesy car, and they need to accommodate for such a shortage. I was also told my car would be cleaned and valeted. When it was returned to me it had bird poo all on the roof, front bumper and driver door. I imagine it’s been cleaned and then parked under a tree before being returned to me. Again, not a huge issue, just feedback.

4
Date of experience: Jul 04, 2023
Kermit Bell
Brilliant job

The whole process of the repair was brilliant from start to finish. It was picked up from our home we were offered a courtesy car we were kept informed throughout the repair.The car was brought back to us looking like brand new they have done a great job it was also cleaned, polished the tyres were blacked and the inside hoovered we found everyone we spoke to polite and friendly

5
Date of experience: Jun 27, 2023
A good job and a bit more!

They did a good job and kept me updated on progress and they tidied up the inside which was a mess!

5
Date of experience: Jun 26, 2023
Howard Smith
Great service from beginning to end…

Great service from beginning to end they kept me well informed, very efficient and friendly and very pleased with the work carried out on my car. I would have no hesitation recommending this company to others.

5
Date of experience: Jun 26, 2023
darkmove9928
No hassle

No hassle, no worries, stress or pressure. Everything was sorted and managed very professionally for which I am truly grateful.

5
Date of experience: Jun 21, 2023
SC21
Knowledge and expertise overall from…

Knowledge and expertise overall from leesons excellent

5
Date of experience: Jun 18, 2023
Roxana Gheorghe
Efficient service

Efficient service, customer care

5
Date of experience: Jun 16, 2023
Nestor Coleman
The service was excellent from start to…

The service was excellent from start to finish. They informed me all way through. I would recommend this company highly.

5
Date of experience: Jun 15, 2023
SauvonsLaLangue
It was an insurance claim repair

It was an insurance claim repair. I was given a brand new corsa to use. Fantastic communication from adviser Rebecca who personally called and messaged with updates I would highly recommend extremely professional team Thanks

5
Date of experience: Jun 14, 2023
Ian Wilson
Absolutely amazing company

Absolutely amazing company, front start to finish was kept informed throughout the repair to my car when I got it back from repair it was in showroom condition Absolutely fantastic, thank you guys

5
Date of experience: Jun 13, 2023

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Business Details

  • FMG is the UK’s leading independent outsourcer of fleet incident management and specialist recovery services to the fleet, leasing and insurance marketplace.

  • language https://fmg.co.uk

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