Review Time
I needed to cancel and get a refund due to a family tragedy preventing me from cancelling in a timely manner before being fully charged. Vicente was very attentive, helpful, and kind. I had a great experience resolving this matter with him!
I was not allowed to give them less than one star, I try out their services and then cancel it on time before the tryout runs out but they charged me anyway. I dispute the charges for somehow they come up with a B.S. that I did not cancel it on time, so these guys charge me one month of 97.34 dollars for no reason and never refund it back to me. their tryout is a scam. do not use this company's services.
My plan was supposed to be 239.97 quarterly . Out of no where it is now 312.97 with no warning at all . Contacted customer service ( which is worthless) . They said I received an email stating my rate was going to 254.97 . I never received this email and 254.97 is no where near the 312.97 they are charging me . I will be dropping this service after this cycle . The customer service rep was totally worthless and useless.
What a simply ghastly App.My advice is to read the negative customer reviews and DO something about it in place of apologizing.What I would like to know is WHO awarded Fubo the contract?Hopefully you will be banned from running this in 2025.
Cancelled service the day of billing, same as other reviewers. I was billed quarterly. Customer service offered to change billing to monthly and refund me the rest, then they withdrew that offer. I will not do business with them again, nor do I recommend anyone else. Look at the stock price, enough said, dead company.
Horrible customer service. I called in to cancel my account on my billing day and was told they had to escalate my refund request and a manager would call me. They never did. I call back a few weeks later to ask why I was never contacted, and the support rep tells me that if I had called in on the day of my billing he could get me a refund but now that it's been a few weeks, he can't help me. I CALLED IN THE DAY OF MY BILLING AND THEY NEVER CALLED ME BACK SO NOW I CAN'T GET A REFUND BECUASE THEY DESIGNED THEIR SYSTEM TO NOT ALLOW REFUNDS AFTER 1-2 DAYS FROM THE END OF A BILLING CYCLE. So they purposely don't call me, and then say it's my fault. What pieces of @#$^& design a system like this
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