Review Time
Have a transfer wire warning, just get the run around from Generac. The closet tech is 60 miles away, and will not come out because Generac does not pay them enough for their time. I live in a rural area hence the reason for the generator. Will use someone else next time
Purchased a solar system with inverter, panels and battery cabinet in August 2021. It has not functioned properly since it's been installed. I have a 25 year warranty which is totally useless. The electric company that generac is contracted with in my area, comes out and does a scope and determines what's wrong and that it would be a warranty covered repair. Generac denies it. It's been nothing but a headache. I have an active lawsuit with this company and open BBB complaint. Literally the worst experience of my life. Do anything but buy any generac product. I've been trying to get a single issue fixed for 7 months. According to the electrician they contracted and sent out, it's an easy fix but they are purposely denying it & trying to save money by not fixing issues. So it's blatantly intentional.
I had my whole house Generac installed by Lee Legler Construction and Electric on 4/28/25. They were so polite and did an amazing job of installing my generator. I am extremely happy with the work they did and can rest now knowing I'm covered if there is a power outage. This company was highly recommended to me and I can see why! They're the best!
I have installed 20 different Generac generators over the years and never before has one failed to start out-of-the-box. Generac Tech Support was useless; all she did was give me a number of a local certified tech. Turned out to be oil soaked air filter, which he replaced in 10 minutes. NOT COVERED BY WARRANTY and Tech would not leave the jobsite until he was paid. How did all that oil saturate the AIR filer? Supposedly it was overfilled ... Now, WHO put the oil in the generator: the factory? the retailer? a middle man? No one knows. As the installer, I checked the dipstick and made sure it was right on the "full" mark. Customer is positive he just bought a lemon. Time to sell Kohler.
When you purchase your Generac generator, that is just the beginning of your costs. Then it suggested you buy a maintenance contract which will cost at least $395 per year. Otherwise all warranty calls come with a diagnostic fee to get someone out to check/fix the problem. The Generators come Wi-Fi equipped, but the free Wi-Fi app from Generac does very little except receiving countless push notifications. [You can’t even crank the generator using the “free” app]. You’re invited to upgrade the app for another fee per year to make your Wi-Fi fully functional.
Had my generator installed by light force, it went down four months ago I called light force they changed me $150 for diagnostics and say it needs a stipper motor and it’s under warranty, it took them two months to replace it, still it didn’t work so they said it needed a battery and it’s $125 and not covered by warranty still not working they said they will try to figure out what is wrong and get back to me, it has been two months now haven’t heard back and every time you call either leave a message and will get back to you and they never do or the mailbox is full, I called Generic and they are as useless
Generac does not care about the customer. I have a generator that I have only used a total of about 3 hours but it has cost me over $7000 to replace break downs. Once my main breaker went out and the generator ran for 4 straight days. I have contacted differant people right up to the CEO office and they will tell me we will look into it but never hear back from them, All they care about is getting your money
We purchased from a local dealer. The unit we received was installed by the dealers representative. It didn't work, not even for a minute and made a horrible noise. We sent it back and asked for a replacement or our money back. The unit was sent for repair, a local tech repaired it, not in the factory or anywhere with a quality system. Now they tell us we must take the repaired one. We asked for a one year warranty instead of 6 months (a warranty readily available from other suppliers) because we want extra protection against the potentially unreliable repair. This request was turned down. The equipment is poor and the service/backup is horrible
I've had a generac since 2020. All was good until they revised the APP. then I had no access after calling several times. Then I started getting an E1505 error code. This went on for 8 months. Finally after 3 techs came out and diagnosed each saying different problems. I went out and took the time to check it myself. I found 1 wire loose. There Service is good until your warranty runs out. They were going to replace my starter and charge $500. I bought the Generac starter myself for $145. Turns out my starter wasn't bad. Shame on this company.
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