Review Time
I’ve been dealing with Generac for over 7 months now, and I can honestly say this has been the worst customer service I’ve ever experienced. I opened a case with them back in July 2024, and here we are in January 2025, still no resolution and zero contact. I’ve emailed them over 30 times, made multiple calls, and each time I get the same generic “thanks for reaching out” response, and that’s it. No follow-up, no resolution, no assistance.I’m incredibly frustrated and disappointed. A company this large should know how to properly handle customer inquiries, but it’s clear they don’t care about their customers at all. I will be taking my business elsewhere, and I highly recommend you do the same. You’d be better off with any other company that actually values their customers.
OakElectric/Generac Guardian 18K. Have had for one year. Installation was painless. Did have to upgrade gas regulator. Weekly cycling/monitoring checks have been satisfactory. I have only had one outage of 90” which was handled well. I am participating in VPP Program. I have only the most general idea of what that is. The WiFi monitoring feature does require some knowledge of router placement and signal strength. Product support has been good so far.
My Generac hasn't worked properly since January (nearly 8 months) and not at all in the past month. It is only 2 1/2 years old under a 10 year warranty. Generac is unresponsive and does the least it can do which means the unit does not stay fixed or they do nothing at all. Can't get a human to answer the phone or return a call.
Engine took terminal dump 12 hours before Hurricane Beryl hit with only 3 hours running time on it. Was out of warranty from a calendar standpoint, but 3 hours? Really?! They basically said to F.O.A.D. And I had bought (2) 17500E's at $3000+ each +$1000+ electrical work. They also never even called. 4 different people sent 3 sentence emails saying too bad-so sad. I cannot say enough derogatory things about this company. They suck! Goodbye Generac, Hello Honda
Model No, G0072090, Hurricane Beryl hit and we were prepared for it with our new Generac, we thought, after 2 hours it went out, Code 1902, emailed immediately and called, still calling and always the same 2- 4 weeks out, rotary brushes going out everywhere on these models, 48 in my county of Brazoria, the distributor tries but was given a lemon obviously, Generac won't respond with any dates, this is the worse decision I've made in a long time, $14k down the drain on a lemon. No way I would have ever purchased if I knew then what I know now. They aren't standing behind their product like they claim, or the urgency of our needs do not matter, they should just replace them all or refund the amount.
After spending 27K total for system , and when power went off , this peace of crap never start producing electricity. It just give us error cod . It took 2 hours to contact 1-800 customer service and it was good for nothing . This Generator still under warranty and at the most critical time fail. Thanks god we kept old generator KOHLER without running a/c . The generator got fixed by TexasStarPower in 24 hours and power come back as soon as repair was done . I regret about the purchase this GENERAC .
Bought a 22 kw generator 4 years ago and have always done service on this unit, 3 hours into Hurricane Beryl it stopped producing, I received error code 1902, tech came out and said it was a known defect, rotor issue and it would be 6 weeks before the parts would arrive, I didn’t have any other backup, as I should have been able to depend on this unit to protect our home during these power outages.2 freezers and refrigerators full of food lost, had to spend thousands of dollars on hotels if you could find one.Very disappointed with Generac as it let us down.Now my concern is will it fail again after repair We bought this unit from GENERAC Super Center in Tomball Texas
First portable one didn't charge. Second, was even worst, couldn't even get dc adapter into car for charging. Returned both. (their tech. people just read from the manual that has no explanation.Bought from Loews and after much ado, refunded.
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