Review Time
One year old Generac 22Kw Guardian and its' been down 3 times already. Paid almost $20K and now dealer wants to charge a $179 service fee. Generac will not stand behind their product and simply refers me to another dealer(s). And I was promised an extended 7 year warranty which I took to be = 12 years. Shame on me -very clever advertising and wording. Don't trust Generac or their dealers!
Shame on you Generac watched your advertisement for a stand by generator on TV and reached out for a free consultation with one of your dealers The Wire Guys from hazelton Pa called me and i set up an appointment for the following week I was home waiting for them to come NO SHOW NO CALL i called them to see if they were just running late They were aware of the appointment but with a lame excuse wanted to set up an appointment for the next week not even a courtesy call to say we can’t make it what would happen if i have them install a generator and need service taking advantage of a Senior Citizen
Howell Electric and GeneracEverything that was promisd by Howell was delivered on time with no changes in cost or installation. All of the employees dealing with us were courteous, honest and we could not be any more pleased with our Generac or Howell Electric. They gave us great confidence knowing that everything was done right.
I bought a brand new Generac Generator online for over $3000. It blew up the first time I used it due to a faulty part Generac later agnowledged needed to be recalled. Luckily no one was near it when it blew up because serious injury likely would of occurred. Generac told me they would send me the part needed to make it work safely in October. Called today January 10th and told they couldn't tell me when they would be shipping me the part because they don't have the parts and don't know when they will get them. For your safety and your loved ones safety, please think twice about buying a Generac.
Absolutely the worse customer service ever as a vendor. Calls totaling 6 hour's, no call backs, no resolutions after spending thousands of dollars' as builder. Clueless customer service, horrible advise and again, never had worse service in over 50 year's in business.
I just want to add, since I now have even more information about this heinous company, to my previous review about Generac and call out their deceitful, arrogant, cheating manager of customer service, Rob Preuss, who does not even have the decency to return e-mails asking for an explanation as to why he feels it right that I pay an additional $5,000 for freight, labor and parts for my brand new Generac generator that was broken the day that I bought it. And the executives of Generac are literally unreachable. They hide in their ivory tower, won't take - or return phone calls, and won't even accept Fed Ex letters.You are insane if - with all of the great generator companies out there - if you buy a generator from these cheating thugs. I can only pray that somebody with more resources than I have, gets these criminals in to a court of law, which is exactly where they belong. I do believe in karma, and based soley on how they gobsmacked and cheated me with awfulness, these felons, most especially the deceitful Rob Preuss, have a heaping helping to look forward to.Tom Boone, Long Beach, Mississippi.
I see that they have an overall rating of 1.6 which I think is generous. I reached out to corporate customer service wanting to purchase a whole home natural gas generator and it was a horrible experience to say the least. After not getting any answers form the first two reps, I asked to speak with a supervisor and then waited another 15 minutes while the rep texted back and forth with Dominique who apparently did not want to take the call at all. Eventually she picked up and I asked her to discuss the natural gas generators. She did not want to and advised I should get with a sales rep in my area and provided a couple contacts via email. There was no one reachable with the first number provided and the second contact was not helpful as we had trouble communicating as his English was not great and I do not speak Spanish. He also didn't seem that interested to sell me a generator but did share they wouldn't install one if I bought it. Bottom line the worst experience. If you need a back up generator go solar or look into EcoFlow.
I purchased a 24kw whole house generator and planned on hooking it up after we moved in. Unfortunately a hurricane decided to head toward the house when I was on vacation and the day before it hit I returned. My kind electrician called and said that it looked like we were going to hit and he could hook up the generator that day. He tested it for 30 minutes and everything is great. The next day we lost electricity and the system seamlessly switched over. Unfortunately the oil system lines were held together with factory installed compression fittings that failed. We immediately shut down the system and my electrician came and changed the factory installed compression fittings to screw down fittings and the system was restarted. GENERAC reviewed the pictures and told me to have a Generac Certified Electrician check it which I did and they determined it was no longer leaking. Generac refuses to pay for either service call. This was a factory systems failure. I’m very disappointed with their customer service. We prevented the ceasing of the motor by identifying the problem early and correcting it.
Over a year ago, I had a Generac whole house generator installed. The installation was timely. During the second complimentary service, the technician noticed that the concrete pad was damaged. He placed a noticed in his summary report. The pad was replaced the next day. Customer service really stepped up and the system has been functioning as expected. I recommended the system to my son who also had a system installed.
Dont believe their false advertising about free maintenance or warranty extensions. I ordered mine within their given time frame for the promotion. It seems it matters when their authorized dealer gets around to actually purchasing it for your your job is what they count. they DENIED me the promo because the AUTHORIZED dealer was so busy it took him sometime to actually order my unit, the use this as an excuse to NOT be true to their promo.I copied this from another review because I had the same experience.I see why they have a 1.6 rating.Look at other generators on the market as there are better ones. Appears you have to simply call in for a code to get the extended warranty. Proof they actually don't want to give them out. They have confidence in there product
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