Review Time
Faulty manufactured parts. They don't want to take the responsibility for it. My unit is only 3 years old bought brand new. Service properly but failed since May 2024. Had to endure 2 major weather events here in Houston, Tx. Still to date in September repairs not complete. Company has bad management abiities to care of its customers. Advise others looking for this type of service, PLEASE do your due deligence before purchasing a Generac.
Generator works great and my certified installer was fantastic! But don't waste your money on the WIFI upgrade. The WIFI module did not work from day one. When you call for support, they try to get you to upgrade to cellular module (and a few hundred dollars more) . You can't monitor the generator with the Mobile Link app if the WIFI doesn't work. Now they want my dealer to come out and look at the WIFI module to submit a claim. If the claim is denied I pay out of pocket for the service call. Generac couldn’t even ship the WIFI module with the unit when it was purchased new, and I had to install it myself. After spending so much money on the generator (16K), you'd think the WIFI hook up would be simple and work. Total disappointment with teh monitoring aspect of the generator.ad to install it myself. After spending so much on the generator, you'd think the WIFI hook up would be simple and work.
A simply awful company. Deceitful beyond the pale, crappy product, I literally could take a Generac generator if it was given to me. Have you noticed how much they spend on tv ads? It’s because they can’t count on word of mouth advertisements. I warn you not to do business with these crooks. They will sell you a piece of junk, and then leave you in the blink of an eye. Run away from this company. And do it now.
I emailed the company to get a local service store to do warranty work on my Generac pressure washer. After 8 trips to stores that GENERAC recommend in writing to me, none service Generac pressure washers. Now customer service won't communicate with me because I asked if Generac Corporation was in bankruptcy. Terrible customer service department. Terrible company to deal with after the sale. Now I truly understand what my business management instructor meant with the phrase "Buyer Beware".
I was "in the business" for over 30 years, selling & maintaining standby generator sets. You should know, there is NO WORSE experience than sitting in the dark during a power outage, especially an extended outage, after having spent $4,000-$5,000 on a cheap generator.Spend the extra $1,500-$2,500 and buy one from Kohler or better yet Onan. These are quality brands trusted by Fire Departments, health care facilities, police stations...and...they come with the service support trusted by the various customers mentioned above. When you need it the most, the generator you put in is the LAST thing you want to cheap out on...trust me !
The solar system installed with Generac power equipment has malfunctioned for the last two years during that time numerous phone calls have been made with reference to getting the system to function properly and everyone points the finger at everyone else. Finally, the system had an electrical fire while attached to my home and Generac has refused to acknowledge their role in getting this corrected Requested come get your equipment. I am 75 years old. I do not have time for this and I have medical issues that preclude my getting involved in this situation without getting financial resolution and removal of your equipment response. Nothing no response.
I cannot even give them 1 star. WE were promised the world before and during installation, last June. Now in March, the generator failed during a power outage. Everyone else had power in 3 hrs, I did not for 2 days because of an issue with the generator. THERE IS NO ONE TO SPEAK TO ON THE PHONE. You must fill out a service ticket and they may come by in the next 3 days! Furthermore, they show up, ordered parts and never updated or told me anything. Almost a week later and no communication whatsoever. If we wanted emergency service it would cost almost $300.00 They dont belong to BBB. Stay away from this company and use a reputable installer. Please check all reviews before living thru my nightmare.
Whole house system installed in December 2023. IT WAS SHIPPED DEFECTIVE AND THEY WILL NOT WILL REPLACE. Please don't buy!!! This system starts but doesn't stay running. When I called Generac and told them that it was defective from factory and this was determined by electrician that installed it they said i was going through the right channels and there was nothing they could do to help. Thanks a lot for nothing. Waiting for part. Asked electrical company that installed to pick up and replace with a good quality generator and they said they only sell generac and can't return because of time frame even though shipped defective and never worked. Perhaps there needs to be a class action lawsuit against generac concerning this matter of selling defective equipment .
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