Review Time
Junk, junk, junk. And "customer disservice" knows less about generators than my dogs. Just bought a $4000 generator, it's junk, won't run, flashing error codes, head bolts half installed, literally it looks like this was assembled at the easter seals center. The "approved warranty center", a business associate, says generac won't/can't help them figure it out, the machine was not assembled correctly, no technical help what so ever, yada, yada, yada. Companies like this need to go bankrupt.
Called customer support because there is no way I can use their app without registering my products with them, and cannot register the products unless I call them. What insane nonsense is this? Sure, you provide links on your website to register, but they just point to your app. Anyways, customer support says I have 35 minutes wait time. It has said this even after having been on hold for 35 minutes already. This company's customer support is terrible. At the very least, add a callback option so I'm not sitting here for 2 hours waiting to register my product so I can use your app. Terrible!
Recently (5/5/2023) had Quality Electric come out to install my Generac 6852 Home Link Upgradeable Transfer Switch Kit, 30 Amp that I purchased off of Amazon last June. The money to install it was quite a chunk but it seemed to be worth it to make sure it was done correctly. Mark, the Electrician, got it setup but the light on the face plate of the transfer was not lighting up to indicate either Utility or generator power and the manufactures installed toggle was not allowing the deactivation of one power source and the activation of the new one. Mark got generac support on the line. The generac basically said that the toggle and the light are not supposed to work for my model? Huh. Why are they there? Generac said that the route to go with my model every time I wanted to activate a new a power source I should unscrew the four corner screws on the face plate and reach in there and flip a black manual on the inside. That seemed like a valid 'emergency' use workaround, but that's it. The regular toggle after many years of use might go bad and that is a good secondary option to have. No more. Generac also suggest to Mark that if taking the plate each time was not suitable that Mark could just drill a hole in the face place so a tool could be used to activate the other toggle without unscrewing the face plate each time. I lean towards thinking that that action would void any and every warranty, etc associated to my Transfer Switch. If Generac wanted a hole drilled in the face place of their transfer switch face place I feel like they would have done during the manufacturing process. This is disgraceful.
I have a 48kw that’s almost a year old and has never been activated , it will not activate and Generac refuses to do a firmware upgrade that was required from the day it was installed. Generac is a piece of crap and I have a over $20,000 boat anchor, $30,000 with the installation costs. However as long as Generac has Advertising dollars.and can pay for people to praise them, the consumers will get takenIt appears the only way I will get any service is to file a lawsuit against them and the dealer I purchased the Generator from.
Spent a fortune in installing a full home Generac generator last month. It cycles once a week and works fine. Lost power and doesn't cut on. Call Generac licensed repair company and find out it doesn't work faulty parts but is under warranty. Lost many thousands of dollars and putting my animals at risk. Now waiting on a part...
I purchased two GENERAC portable generators last year. Big mistake.Thankfully, I have not had an emergency; if I had, I don't think at least one of the two would perform properly.After four months of monthly starting and running it, one of the generators failed because whoever assembled or built the unit failed to properly tie a knot in the recoil starter rope; so, when I pulled it, the handle separated from the rope, which went back into the unit.Since taking apart the unit myself could have voided the warranty (which, at the time, I did not know was of little use), I took the unit to two GENERAC service centers from the list of centers given on the GENERAC web site. Both told me they would not be able to look at it for five or six weeks. That seems unreasonable, particularly since the GENERAC warranty states that repairs will be made within 30 days.After several phone calls, back and forth, I found a service center, took the unit to them, and it was fixed and returned to me the following day. Good.But then, reality set in: GENERAC, after about a dozen emails from me and from the service center (which I paid $160.00 for the repair), has consistently told me that the matter has been "referred to the Case Review Team". I finally caught on that there probably is no "Case Review Team," it's just another way for GENERAC to put me off. Delaying tactics work with many people, I guess.Yesterday, a representative of GENERAC ("Maddie") called and told me the money is being refunded. Good.But then, reality set it: She told me that the money will not be sent to me, but will be sent to the service center which performed the work. (No plausible explanation was given.)She further informed me that the money would be sent in "one or two weeks." Again, that makes no sense.I'm not holding my breath.DO NOT BUY GENERAC PRODUCTS. The company does not honor its warranty.
Purchased a Generac Solar Power System for my house trying to reduce my carbon footprint. However this company is the worst I have ever dealt with in my 65 years. I would give them less than 1 star if I could. Twice I scheduled a snap replacement with the Techs at NovaSource Power Services per Generac customer services. Now after NovaSource cancelled twice once without any notice. I realized Generac does not back up there products and does care about the customer.
Buying a Generac solar system is one of my biggest regrets. The system has been down since late August of 2022. NovaSource techs were sent out but had to get a replacement part that blew up in December of 2022. Since then I was going back and forth between NovaSource and generac. it wasn't until March that someone finally got a date to have techs come out. I kept getting worthless apologies for how long it took but apologies don't help alleviate the situation. Paid in cash to get the system installed and since then its been an issue with PowerSolar or Pink Energy now, NovaSource and Generac. When I spoke to a manager named "Danny," about possible compensation, she said they don't do that as per warranty. When I asked under any circumstance, all she could do was read her one talking point like a broken record. When I asked to speak someone who could help me, "Danny" refused. Not sure why she is a manager when she can't manage customer issues. Generac and the whole solar process has been horrible. I would not recommend a Generac solar system as they are poor quality.
Thousands of dollars, system is just a few months out of warranty and it’s dead. Followed all the recommended service protocols by an authorized technician/dealer but it still won’t work and now will cost us over $2000 this year alone to see if they can fix it. In the meantime we haven’t had power for 7 days and can’t go to work because the sump pump won’t work and we’ll have a flood.
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