Review Time
I called and spoke to a representative who put me on hold for a simple question for 28min. Then came back to the line and was unable to answer my question, transferring me to someone who still could not answer the question of, what is the capacity of oil for a generac generator 4000 exl and I gave the model number, told me that this model was supplied with a briggs stratton motor and that generac did not have that information. You people are producing a product with generac name and you cant supply me with the operation information. wow! needless to say but here goes anyway, I WILL NEVER BUY generac again!!!!!!
I purchased a Generac 6500 portable generator in December 2022 after our old Generac 4000 XL died. In less than 12 hours of run time the unit not only failed, but also produced surges damaging the induction motor of our furnace and the controllers of our whirlpool. The dealer where I purchased the unit ran tests at Generac’s request and found the unit defective. They even refunded my money for the generator. I filed a request for reimbursement from Generac for the damaged items in my home. 3 weeks of stalling and requests from their resolution department “leadership team” for information that had already been provided to them resulted in my filing suit in NH small claims court. I find it unacceptable that a business puts out a defective product (documented by their own dealer’s testing) then does not take responsibility for the damages it causes. I would NEVER buy a Generac product again, and I suggest people think twice before doing so.
Generac power cell , solar is a scam. Pink formerly powerhome solar is a Generac system that Generac refuses to warranty. They refused to help. They refer you to novasource who handles the warranty issues however than novasource needs Generac approval to fix the system. They refused because Generac refused to authorize work on their product. In the meantime we are paying $80000.00 on a system that doesn’t work properly and gives us no financial benefit it’s the electric company
DO NOT BUY A JUNKARAC GENERATOR!!! We are now going on a year and still no working generator ok fair it turns the lights on but NO APPLIANCES HEATER ANYTHING IMPORTANT! 9000.00 down the drain very unhappy with this there infomercials talk big but in reality there nothing but a concrete weight so disappointing lots of money for a sitting bench
If I was able to rate less than one star, I would.I purchased a (Generac) Coleman Powermate 5000 years ago. I didn’t need to use it until Hurricane Ian. I ran the generator for two weeks after. When I did maintenance on the generator I found that there was NO air filter and the housing unit was full of black gunk.Since October of 2022 I have called six times. I have NEVER received an apology. I was promised a “maintenance package valued at over $100” which I still have not received.I have spoken to Carly, Sandi, Don, Rob, Lisa, and Supervisor Dominique who was the most rude of anyone I dealt with. Her solution is to spend $200 to have the generator inspected and I might “possibly” be reimbursed.Wish I would have read all the one star ratings before I purchased.I will do my best to post on as many social media sites as possible so that others don’t make the same mistake.
Horrid equipment with even worse warranty service. Our battery storage for PV system has malfunctioned for a year now. The technician worked with Generac to remove the equipment they thought was faulty and send it in for warranty repair. It took them months to repair it and then they argued about how to ship it back to us for reinstallation. They should have just sent us a new piece. After all that, the replaced equipment still doesn't work and technician can't come out for many days if not weeks. Absurd service
As a former generac dealer for 22 years it's not the company I signed up for. I seen it go from wantto help build good product and take care of there customers and dealers not now started down hill in 2008 they all about there self the evil money quality has also gone down hill well its never been quality generac. as a repair dealer only ones getting rich is grnerac and installers and repair . the generator are poor quality. my rant to generac I hope you wake up it's not about you and money. I am a Bragg and Stratton dealer now.
Ordered a Generac Generator (Whole house 24kW Guardian) after installing my first issue was the battery was bad, (leaking) replaced that and tried generator again. Worked great for 10 minutes until it threw a code "underspeed" #1600 and called Generac. They were fairly quick to answer. We went over the code and they said to call a local authorized repair person. Only, turns out despite having a warranty on a brand new generator the consumer has to pay the "authorized" repair/dealer. Which I had known that before hand. Brand new generator and have to pay over $400 to have someone come look it and possibly fix it. Great. Stay away from these folks. Not a good experience.
My installer is top notch. But when I called the warranty department it went downhill FAST.The woman would not listen to what I had to say. When I would start talking, she would talk over the top of me and not stop talking. She was 100% rude. This went on for several minutes. I then asked to talk to her supervisor. She said I didn't need to talk to anyone else. Now she is almost screaming at me. I repeated the request several times. I finally had enough. Told her I would contact Generac corporate. I said have a bad day and I hung up. At this moment I am on hold with Generic.
We purchased a solar power cell system. It took a year and a half for the install. They registered the unit which put it "into warranty status." It still doesn't work after 3years? They are off-loading warranty work when it's never worked 100% in the first place. They told me it was like a car dealership. You get your warranty work there..I told em you don't buy broken new cars. I also reminded them of the Magnuson Warranty Act and the Consumer protection laws.They would not accept responsibility to find an accredited repair company so I pulled in the installer. Officially on year 3... waiting for a part with a $500 electric bill for the last two months.
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