Review Time
Ordered Toothpaste tubes and mouthwash in November. Similiar story to other reviewers in early December got a notification of a label being created for UPS. On or about December 19th got a notification that UPS was going to pick up the product and that I would receive it on 1/2/26. As far as I can tell the product hasn't shipped yet and it's been over 2 months. Got two e-mail responses from their Customer Service apologizing for the delay. But other than this tea and sympathy response no real offer to make good other than confirming the 1/2/26 date. At this point I would never give them another dime as they seem all about clever marketing and sales with at best a terrible back end in terms of fulfillment. Don't waste your money run don't walk away from this operation.
My experience is identical to other reviewers. Placed an order on 12/02/25, received an email on 12/11 which said that they were waiting for UPS to pick up my package, and another email on 12/15 which said that they were still waiting for an update from UPS. I replied to the 12/15 email, asking them to contact UPS, and I sent a message yesterday, 12/19, on their website. I couldn't find a telephone number to call. I called my credit card company, and they have filed a merchant dispute on my behalf.
Order on December 15, 2025. Customer service number kept in hanging up, no live person. Wrote an email pertaining to where my order was that was tacked on to my credit card on December 16, 2025. No response. Package tracking number assigned in first week of order was picked up by UPS in first week in January 2026, 3 weeks later. I am canceling future orders. Was told it will be expected on January 9th or there after. Was plopped on my doorstep out in freezing cold today January 6, 2026. Thank goodness I walked out my door and brought in to thaw. Terrible, terrible German runned company. Like Aldi’s and Lidl ‘s they skimp with the help. I cannot deflate their excellent product. But I’ll spend my money with a store or Amazon and buy regular toothpaste after this shipment is gone. Good riddens LivFresh your customer service and delivery sucks. Just like all the review say. Too bad I did not find this site about their dreadful service to customers sooner.
They never shipped me my order. It's been almost a month and nothing has even been started on its way to me. The first time I contacted them, they did not reply. The second time, they said they were taking it seriously and would look into it, but nothing changed and there was no follow up. I am cancelling my order through my credit card. As far as I can tell by personal experience, this company is a scam. Save your money.
Similar feedback many others have indicated here. Placed an order, supposedly shipped the next day. No updates to the shipping for several days, received an automated email from the company indicating they noted no updates, but to be patient. Waited longer, looked up reviews again and found this to be a pattern. Sent them a message on their website, supposedly would receive an answer within "a few hours". Several days came and went, I put in a dispute with my credit card company. This seemed to get their attention as I finally received a response. I requested my order be cancelled and a refund issued, this was ignored. 2 days later I received notification the package (which I requested be cancelled) had been picked up by UPS and would be delivered. I indicated again that I wanted the order to be cancelled, to which the customer service representative said I could refuse delivery (yes, except that UPS left it on my porch). When I let them know the product had been delivered, I was provided instructions to return the product at my own cost. When I pushed back on this, I was provided a return label, and an indication of a refund, but not for the entire amount of my purchase - I was still going to be responsible for tax and the supposed "Guaranteed Shipping Protection + Priority Handling" - I think when I placed the order this was framed as "shipping". From what I can tell, the toothpaste does help with plaque but is very expensive. I never opened the box, but it is very small for the number of things I ordered.
Nearly identical story as other reviews. Paid for the heavily promoted mouthwash, Dec 4. Label created and awaited shipment by USPS. I started inquiring on Dec 11, to be told USPS has it, and one sentence later, USPS has not picked it up. By Dec 14, I requested a refund due to lack of movement. Customer service apologized, and offered 10% refunded. At this point I did not want a discount on a product I've never received, I wanted a full refund. Another email from customer service promised a full refund on 12/16 if I didn't see the shipment moving. Dec 18 I have requested the refund. Today they've processed a 10% refund and told me they couldn't cancel the order but I could wait for it and then return it and seem to have zero record of the promised refund. This feels very scammy to me, although I loved the toothpaste I purchased from them prior to this order. Going to my bank to file a disputed transaction. Then on to each and every social media outlet I can find.
I’ve been using this toothpaste for two years now. While the tube is small, it lasts a long while. I use a pea sized amount twice a day, and one tube lasts about 10 months. While it doesn’t live up to all its hype, it does a great job cleaning teeth and mouth. I did not get it for whitening, so I wasn’t disappointed in the lack of brightening my teeth. I purchase through Amazon, and the savings are significant. They just came out with a mouthwash that I’m going to try.
Order #S917683. Clearly, there is a major issue with this order.11/28/2025: Order paid for and confirmed.12/9/2025: I received an email from LivFresh that the order hasn't been updated by USPS and that it will continue to watch the order status.12/14/2025: Nothing has changed or been updated. The order still says fulfilled, the USPS status remains unchanged. I contact their support stating these facts. After submitting the message their system says "Usually replies within a few hours". I have heard nothing from them.12/16/2025: In the same message thread, I add, Is this going to continue to be ignored? Still no reply.12/17/2025: Tomorrow, I will be contacting my bank to reverse this charge because, clearly, you have no interest in shipping what I paid for, nor answering this issue in any way, shape of form. This is a perfect example of fraud. You've had my money since November 28, 2025, yet I have nothing to show for it. I will continue using this transcript in further reviews throughout the web and social media to ensure others do not make the same mistake I made in trusting your company.12/18/2025: I have placed a complaint against Livionex (the parent company behind LivFresh) with the BBB. I have sent several additional contact form submissions regarding this order (#S917683) and all continue to be ignored.UPDATE: I received a message from Livionex customer service taking full ownership of the order issues. They did in fact resolve it in a satisfactory manner.
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