Review Time
Bought this warranty for out my outdoor rug only to be denied. Basically they want you to submit a claim once the smallest little thing happens, rather than when it actually needs to be replaced. The rug basically fell apart but they don't seem to care. Don't waste your money - such a scam.
I bought a draw leaf dining table from Downeast in November 2022 and with it purchased a 5 year warranty from Mulberry.In March of 2023, I pulled out the leafs and saw that one had dropped significantly.I filed a claim with Mulberry. It took them many weeks to offer me either money to fix it myself or they would send a repair technician to look at it. I took the technician visit.He came almost 3 months after I had filed the original claim.He determined that the table was warped.Downeast said that was impossible because it’s MDF and MDF can’t warp. Any wood worker knows that’s not true.Mulberry offered me repair money, which I took because, although the table top was warped, the dropped leaf was repairable.On July 1, 2024, I filed a claim for the warped top.Mulberry’s response, on July 18, was, my warranty was cancelled on July 18. I can find no way to contact anyone to argue this.My request, when I filed the most recent claim, is to be refunded the purchase price of the table so they have arbitrarily cancelled my plan because they don’t want to pay for the damaged table.DON’T PURCHASE FROM MULBERRY. They will not likely honor the terms of the plan.
I purchased a few leather couches that were damaged by my teenager. Lucky for me I had insurance through Mulberry. My usual thinking is insurance isn't usually needed because the insurance usually expires before something happens. I can admit to being wrong on this one. The process wasn't perfect but I chalk that to my lack of dealing with things like this and my impatience. I would tell anyone I know this is a top company and protect those expensive items through this company if you have a choice.
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