Review Time
Unfortunately purchasing furniture online can be tricky. Companies claim to be quality but are anything but! I purchased a couch that turned out to be a lemon, the frame cracked in half rendering it useless. Thankfully the company offered Mulberry protection which I had upon purchase. I was able to file a claim through them even though the original warranty expired. They promptly sent a repair person out once, he was able to repair the couch at that time. Then the couch broke again, and I filed another claim with Mulberry. They sent another repair man out (he was lovely and very helpful) but the couch was too broken to repair. The repair person provided his notes to my manager at Mulberry and they worked on another solution for me. Ultimately I received a cash refund for the full purchase price of my couch and I am thrilled. I am grateful the extra program was worth the cost and the representatives were helpful and always responded quickly. I'm extremely pleased with my experience and plan to purchase Mulberry protection in the future for other pieces of furniture.
When it's time to file a claim, you have 2 options, file a claim online and have multiple back and forth emails with their customer service rep or call a number, leave a message, but they will never call you back. The claim assessment and processing takes time for a simple claim involving a stain on the couch. Then they will respond and deny your claim indicating that the stain is part of normal wear and tear. Poor customer service and claim handling. They will take time to work on your claim and if the issue progressed they will indicate that it will not be covered since it is already part of normal wear and tear.
I have used them for warranties on my rugs and they have delivered on their claims. I would rather pay for the warranty and know that my textiles are covered in the case of spills or accidents (we have pets and small children). Although I have had some difficulties with this company, I will continue to use them.
This is total scam company, they will take your payment but when you have a claim they will pull 30 page document with all kind of terms, conditions and exclusion that were never presented.When contacting them for clarification why claim is denied I got the below long story:"We regret that not every claim can be approved; exclusions are a necessary part of warranty terms to keep these services viable and fair for all customers. As per the situation you described at the retail store, while we strive to ensure that our retail partners are well-informed and accurately represent our services, we must clarify that the ultimate verification of terms via our provided resources falls under the customer's due diligence. Please be assured that we regularly engage with our retail partners to reinforce the importance of accurate information dissemination and the availability of warranty details at the point of sale. We value you as a customer and are here to answer any further questions you might have about your warranty or its terms. We strive to provide quality service and support and regret any inconvenience this situation may have caused. Thank you for your understanding."
An absolute scam. I spoke to one particularly scummy agent named O'Leary Schwinn and after asking details about the claim, he just doesn't reply at all. I opened another claim and it's the same guy handling it and surprise surprise, he does the same thing. Its been a month with zero progress on either claim now.
What a scam! I was almost tricked when I made a payment with my Apple Card into purchasing $9.99 per month plan until I read the “terms and conditions”! A payment verification email from Link used words like “no cost” and “free” were carefully inserted into what appeared to be an email “verification”!!Complain to your retailer about using this service to process your payments.
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