Review Time
ABSOLUTE WORST INSURANCE!!!We purchased mulberry insurance on 2 chairs and 1 sofa we ordered from InteriorDefine. We were told that Mulberry stands by their word and delivers on fixing things that go wrong. WHAT A LOAD OF GARBAGE! This all started March 18, 2024. We have had our chairs for roughly 1 1/2 years and started noticing very dark stains appearing on the vertical arms of the chairs. This is not where anyone puts their hands so we thought we would reach out to Mulberry and get them to fix it. This is where the problems began. 1. We notify Mulberry and they tell us a technician will be out soon(very non commital); 2. Technician calls to get our address and tells us "this is not his territory". 3. We are assigned a new technician who comes out on Tuesday April 30 a month after this started. He takes pictures and tells us that this has nothing to do with us but rather the Tannins in the actual wood are leeching through the fabric and they need to be completely repaired or his recommendation was to have them replaced. He told us he would notify Mulberry. After two weeks we hear from Mulberry and GUESS WHAT??? Somehow they now tell me that I filed a claim wrong and they are going to start the whole process over from the beginning. During this whole thing I am dealing with an agent whom I have agreed I will not mention HOWEVER–who is ZERO help and seemed to like arguing over whether or not I knew the internal working codes for each individual item I bought my insurance for.With all of this being said.DO NOT USE MULBERRY! DO NOT USE MULBERRY!One final tip, they have ZERO communication channels other than email. NO phone, No Zoom, No Corporate structure. Do not be fooled, this company wants your money, then leave them alone, PERIOD!One final note: MULBERRY DO NOT CONTACT ME. I have already forwarded this message to Interior Define as well as the new CEO and the CEO of your own company. Your support to horrific.
I wouldn’t recommend Mulberry to anyone. In fact, I wish I could give them negative stars. Took well over 2 months to finally get my replacement mattress. This company made me jump through so many hoops to fulfill my warranty. They have no phone number to call and only communicate through email. Sometimes it would be well over a week before I would get a response. If you paid for this warranty company, ask for a refund immediately and delete their email. You’ll thank me later!
Purchased a sofa set from Zinus back in March 2024. One of the Chaise has a defect. Now, Zinus and Mulberry have been emailing back and forth about who's responsible. How unprofessional is that? Mulberry warranty is definitely responsible for the defect yet they've been giving me the run around and have not held up their end of the bargain. At this point I don't want anything from them other than a refund of what I paid for their protection plan. I've been waiting for 2 months for a resolution yet all they keep doing is sending useless emails. Paid over 2k for a set and neither side takes responsibility. Welcome to America. Land of the greed.
Darien was able to do what other could not seem figure out how to do at Mulberry. It took persistence to find Darien, but it paid off. He deserves a raise.He makes the company look good.Thank you Darien for getting my problem taken care of.JL
Since we moved into our new house and started buying good furniture, we've been subscribing to Mulberry for damage protection. With three boys, having a protection plan for damage is essential. So far, Mulberry has reimbursed us for the damage our boys have caused to the furniture. It's been a great peace of mind, and I highly recommend it. The plans are reasonably priced, but when making a claim, you need to explain the incident thoroughly. There's a chance they could decline if they determine the damage was due to misuse or abuse.
They sell the furniture protection plans with language that makes it sound like normal-usage stains will be covered, but they’re not. They wanted me to document exactly what caused the stain with pictures of what happened. Since we had already tried to get the stains out, we couldn’t do that, so they denied the claim. Then, to add insult to injury, I sent 8 (!) emails trying to get someone to answer my questions about the policy, and no one ever gave me an answer. There is not chat or phone option for customer service—only email, which then goes unanswered. It’s impossible to speak to anyone, making the whole thing even more frustrating.
Silvia from Mulberry has gone above and beyond to help me with my issue. She has been very patient, very dedicated, and has paid attention to every detail that worried me. The result? An outstanding service, and my problem solved! Thank you very much again!!! I highly recommend Mulberry to everyone.
This is absolutely awful situation. I paid for insurance online and of course no one sent me a receipt. only proof of insurance. When my coffee machine broke down, I waited a week for an answer from Mulberry . Then they demanded a non-existent check, then something else...and now I've been waiting for a month for my request to be considered. Is this what I paid for?
The main circuit board in our GE dishwasher was damaged in a storm on May 25, 2024. We filed a claim for repairs. The repair was finally completed today July 18, 2024. Very disappointed in the entire process with Mulberry and also with the repair company.
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