Review Time
Mulberry is partnering with businesses to provide insurance but in most cases it denies the claim for reasons that are either in the super fine print or they claim it is in the super fine print. They conduct misleading marketing. I never would have paid for insurance if I knew that almost all claims are denied. It is a fraudulent company and please don’t waste your money paying for insurance.
UPDATE: after filing for arbitration with AAA (American Arbitration Association), Mulberry contacted me making a deal to completely replace the entire couch on the condition that I withdraw the arbitration case and amend this review to reflect that a satisfying resolution had been made. I am grateful to Mulberry for finally replacing my sofa.ORIGINAL REVIEW: I filed a claim for a damages couch I had insured by mulberry and was ignored for months. The cushions were severely ripped so I eventually reached out to the retailer whose products I needed replaced and they reached out to mulberry and got a reply promptly. From there it was a lot of back and forth to get my claim approved. At first they denied coverage for my damages until I pointed out where in the contract I was covered. After my claim was approved, it was weeks of no word. I had to follow up dozens of times and threaten to sue them before my replacement order was placed, after which it took 20 weeks to have the replacement shipped. Turns out they didn’t even order the complete set to replace the damaged parts of my product. They ordered 2 cushion covers (not even full cushions, just replacement covers) when the images sent for the claim clearly showed all the cushions were damaged and needed replacement. In total, it’s taken 7 months to have two cushion covers replaced and now will take god knows how long to have the rest sent. The worst insurance company I have ever dealt with. And that’s truly saying something.
After jumping through quite a few hoops, Mulberry was good about setting up a visit from the technician. He was unable to fix the tear in my leather couch, so said it needed the entire piece of leather replaced, or the entire couch replaced. When he reported this to the Mulberry office, the determined that they would not do either of those things and instead offered to send me $283 while my insurance would continue in case there was any other problem. This is a $2K couch. They want to give me $100 more than I paid for the insurance, and blow off their responsibility to fulfill their contract. Never again. They do not do what they say they will do.
Quick and efficient replies. Ms./Mrs./or Mr. Kristian has kept me posted throughout this process. *Well the initial process was great, but sadly the replies regarding my refund are getting slower. It’s been a little over 2wks and still nothing.
Kristian is a world class customer service representative who solved multiple warrenty issues for me due to the inept services provided by your service partner Appliance Guys over a nearly 3 month period of my valuable time. Please review his notes to understand your partner’s problems that he solved.
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