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I purchased a five year warranty for six dining chairs. I submitted a claim for one of the broken chairs. I received an email stating I would receive reimburse for the cost of one set of chairs and then the terms of the protection plan would be fulfilled. I'm not sure what that means and I have requested three times for clarification and have received no response. I can't find a phone number to call and my emails have gone unanswered. I'm very frustrated at this point.
My washer broke and I've been waiting for their team to acknowledge that they did anything more than receive the email. It's been 7 (week, not business) days now, and as a parent of two under 3 having a washer be out of service for that long is a lot. Update: Mulberry reached out immediately and got the situation fixed. They sent over the contact information for a company to fix, authorized a spend, made it seamless. Went from crickets to fixed in less than 4 hours. A rep reached out via phone call and explained some internal failures, how they're adjusting and took feedback & shared some features that'll address it (like a status tracker).I'll be sticking with Mulberry!
I submitted a warranty claim. At the beginning of this process, responses were very prompt and I was given instructions on the next steps. As requested, I submitted the repair quote for approval.However, it has now been almost two weeks and I have not received any response. I have sent multiple emails and have not heard back.At this point, I am becoming concerned that my claim is not being addressed. I have been ghosted status of my claim repair can’t move forward.
I purchased a five year warranty for six dining chairs. I submitted a claim for one of the broken chairs. I received an email stating I would receive reimburse for the cost of one set of chairs and then the terms of the protection plan would be fulfilled. I'm not sure what that means and I have requested three times for clarification and have received no response. I can't find a phone number to call and my emails have gone unanswered. I'm very frustrated at this point.
I am very satisfied with the service from Mulberry. From the very beginning, they showed professionalism, transparency, and excellent customer support. They clearly explained the coverage and answered all my questions in a simple and straightforward way.The process was quick and hassle-free, and now I have peace of mind knowing my furniture is protected against unexpected situations.I highly recommend Mulberry to anyone looking for a reliable and efficient insurance company.
I can’t speak to the actual warranty repair process yet, but I can comment on the customer service. I purchased an extended warranty for a pre-ordered coffee machine, and although the item won’t ship for another 3–4 months, the warranty initially started on the order date. After emailing customer service, they responded in under 24 hours with a clear solution and no pushback. This was a pleasant surprise and very different from my past experiences with similar companies. For that reason, I’m giving 5 stars for customer service. If they don’t follow through as promised, I’ll update this rating in the future, but for now, I’m pleasantly surprised. Hope this helps.
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