Review Time
I purchased Mulberry protection for a portable monitor, I never thought I would end up needing the protection but unfortunately my item had a malfunction and I needed to see my options.The Mulberry team provided me very prompt and excellent service. I was able to make my claim through the automated portal, a representative followed in 1-2 days for any missing items, and then my claim was put through. That simple. Thanks Mulberry!
Made a request to change my plan start date & Mulberry responded quickly and granted my request. It was easy to email this company, however I would have preferred a direct email link from my account page. it took a few minutes to find their email address on the website.
Honestly, I’m quite upset that I have purchased over 15 plans from this company and you can never get a hold of them. Have to threaten to file complaints with the Better Business Bureau just to get the one response and that’s after all several attempts. And typically the response is to close the case!
No ability to really communicate. Everything limited to emails. They ignored the fact that I presented and simply provided a boiler plate response. One of the worst experiences I’ve ever had with a insurance type company and I’ve had plenty of bad experiences.
I’ve contacted the company repeatedly concerning an issue with a rug I purchased early in the year (which is under warranty) and have provided all necessary information asked for multiple times with zero response on their end. Would love to get some information from them otherwise purchasing an extended warranty on the rug was not worth the money.
I have a burn stain and submitted a claim. The repairman came out and said that they will send me another cover but instead they just sent me some money and I still have a iron stain so now I just will get rid of the entire sofa and discontinue the service since it is useless.
I got a stain that was unable to be removed. They sent a tech that confirmed the same. Then they said they would give me $191 for a $1200 piece that is now a complete piece of junk and worth nothing to anyone. It’s an eye sore and I need to replace it - the whole reason why I invested in the insurance in the first place. I spent $1500 on their insurance for the whole item and they wanted to “reserve the ability for future claims”. I might as well to use their crap pay out towards staining the entire couch another color to cover the stain as my ONLY option beyond shelling out more money on this thing. DON’T BUY. They won’t replace the items. Waste of time and money. I’d be more ahead not buying the insurance and just replacing it myself. Absolutely Worthless.
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