Review Time
Filed a claim with Mulberry early 2023 and they handled the claim swiftly. Since then, not sure if they have had a change in management or what, but the second claim I've filed has been dealt with HORRENDOUSLY. Filed the claim in Nov and NO RESPONSE from the team despite numerous emails sent. No phone number or live chat so there's no way of reaching out to them. Complete scam.
Horrible, nonexistent customer service. I’ve sent over 17 emails and they don’t respond back. They don’t have a live chat anymore and they don’t even have a generic customer service phone number to reach anyone. Buyers beware or stay away from this company.
Bought several elecronics and was under the mulberry plan. I thought the promises were too good to be true as they were very.. affordable. Then comes the unfortunate day when my less than 3 months purchased TV was accidentally damaged. They asked me a bunch of questions, then proceeded to tell me a fine print to say that "My TV wasn't properly mounted"It was mounted on a vertical stand. but was properly mounted... it didn't fall. but instead a woodenshelf near by fell on it by no mountin error.. just my carelessness. Still, if mulberry ONLY covered manufactured claims and not any acciental insurance.. then why did they promise this? I would have went with bestbuy insurance or another third party to cover my purchase.ABSOLUTE FRAUD. Followed up that email and never got a response.
Mulberry is impossible to get a hold of. They seem to be designed to avoid customer interaction. The vendors they work with for service and cleaning are professional and proficient but also designed to avoid customer interaction and will relegate you back to your unreachable insurance provider when you contact them directly. The whole thing feels scammy.
This is a SCAM.I don't understand what other people who wrote positive reviews have gotten out of this. Mulberry misrepresented the laptop warranty I bought, thinking it would cover the $2000 laptop in full. When it broke, they said it was only covered for $180. I wrote them asking for clarification. And like many MANY others looking for support, I got NO response. I never would have bought, and placed my trust in, a plan that only covered 10% of the cost of my laptop.
The get mulberry service seems like just a scam to get money. Have had a case open for almost 4 months, and they don't reply to emails, or messages via Instagram. Would recommend everyone steer clear of this service. They apparently just want to collect money, and wait for your warranty to expire without replying to claims.
Horrible experience with Mulberry just like a bunch of other reviewers had. Submitted a ticket in November, but they refused to cover it although the accidental stains are covered under my plan. I followed up multiple times but never got an answer. I even reached out to Castlery where I purchased my couch and the insurance plan. They have been trying to help me but still no answer from Mulberry as of November 2023. Guess their business model is to charge for insurance but never provide the services they are obligated to provide. Looking into submitting a complaint on BBB. Very disappointing
It has been one month since a repair service technician came to review our claim and report back to Mulberry. Since then I have heard nothing from Mulberry regarding a resolution of our claim, despite several followup emails and claims chats submitted to the company. There is no phone number to call and they are not responding to my messages or providing any followup communication. At this point I am going to report them to the BBB as a fraudulent company and also reach back out to Apt2B who advertised their services to us and report their inaction as well. I will update my review should matters change.
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