Name: getmulberry.com
Telephone: 000000000
Rating: 3.3

Armin A. Guest

2 years ago

Worked as advertised!

Quick review and response.

Date of experience: Dec 07, 2023

Frederick Howard Guest

2 years ago

Lack of service and slow response times

Slow processing times, very little updates, and disappointing result of claim. I had a stain on a cushion on my new couch. Mulberry sent a cleaner to try to clean it, he could not get the stain out so he updated the claim for the covers to be replaced. 6 weeks went by with no update and I had to follow up with the claim every other week. Finally all that could be provided was a small cash refund on my BRAND NEW COUCH. I am very disappointed the cleaners request for cover replacement was not honored. I will not ever use Mulberry again (and will advise others including the manufacturer of the couch).

Date of experience: Dec 06, 2023

Mikey Cook Guest

2 years ago

They deleted all the items off my…

They deleted all the items off my account dashboard and I still haven't recieved one my payments for a recent claim. No warning or notice that they were gonna remove the nearly 20-30 items I had on my dashboard.

Date of experience: Dec 06, 2023

Paulina Smith Guest

2 years ago

Responsiveness is great

Responsiveness is great. Customer service was thorough with the intention of resolution.

Date of experience: Dec 05, 2023

Garth Guest

2 years ago

Easy way to file

Easy way to file. Fast reimbursement.

Date of experience: Dec 02, 2023

Jonathan Price Guest

2 years ago

Horrible

Horrible, mulberry sends me back to terra cafe and no one is helping. All I get is an automated email. It’s been close to 3 weeks. Have to spend money and time to have our coffee in the morning.