giraffetools.com

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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Jeremy Lee
Great products

Great products - above and beyond customer service - prompt response if/when there are any issues - Easy to contact them.

5
Date of experience: Sep 30, 2025
This is a very sturdy Metal Water Hose…

This is a very sturdy Metal Water Hose reel with Hose feeder that alternates the hose back and forth on the reel. It is heavy enough with your hose to reel it in without the cart tipping. I received the product with an axle that was too short to go thru both wheels but Giraffetools immediately responded and sent out a new axle which fit perfectly thou it took about 2 weeks to ship. My previous hose reel was all plastic and constantly had plastic parts breaking and leaking. The plastic reel would also frequently tip over while winding in the hose. I blow the lines out and store in a garage during the winters.

5
Date of experience: Sep 30, 2025
Jessy Loiselle
Great after-sales services by Andy

Great after-sales services by Andy. Very understanding, fixed my issue right away. I would recommend.

5
Date of experience: Sep 29, 2025
Alain Théroux
Very good Guaranteed after sale service

Very good after-sales service. Fast communication. Very fast service for the replacement of my device following a defect.

5
Date of experience: Sep 29, 2025
Frank Perkins
Wicked good products backed up by…

Wicked good products backed up by industry leading warranties

5
Date of experience: Sep 29, 2025
Mark Dainton
Grace in customer service was amazing I…

Grace in customer service was amazing I didn’t wait days for reply she was so onto it and fixed all my issues

5
Date of experience: Sep 29, 2025
Emir
A+ Pressure washer

The pressure washer I bought (2900PSI) works great! Really convenient to use, plenty of power and no mess. It makes cleaning your car really enjoyable. What's even better is the after-sale customer support. I had an issue with my pressure washer and Giraffe Tools were prompt to find a solution for me, which makes me feel confident in buying other products from them.

5
Date of experience: Sep 29, 2025
Rob P
Giraffe Tools Earned My Trust

I’m thoroughly impressed with Giraffe Tools’ customer service. When my wall-mounted pressure washer needed replacement, they handled everything quickly and professionally—no hassle, no delays, and no charge. It’s rare to find a company that stands so firmly behind their products and treats customers with genuine care. Their support team was responsive, courteous, and made the process effortless. Because of this experience, I’m now considering their vacuum line as well. Highly recommend Giraffe Tools for both quality and integrity.⭐️⭐️⭐️⭐️⭐️

5
Date of experience: Sep 27, 2025
Jonathan
Fast response to my email and excellent…

Fast response to my email and excellent customer service.

5
Date of experience: Sep 26, 2025
J “Chernobog” S
Have purchased two pressure washer…

Have purchased two pressure washer units. There was a problem with one of them that was replaced immediately. The after sales support was fast and pain free. What a pleasant change!

5
Date of experience: Sep 26, 2025

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