giraffetools.com

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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Frankie Ramirez
Great product for the price

I had 2 items from them, I had some light issues with the item and they were really good in resolving my problem. The power wash is really good and powerful. Im really happy with the product.

5
Date of experience: Sep 22, 2025
Yomaira De Leon
Andy was our customer representative…

Andy was our customer representative and helped us to replace our damaged equipment. He followed through and was amazing, making everything so easy, and received our product within the week. Amazing customer service!

5
Date of experience: Sep 22, 2025
Andy
Outstanding Products and Service

I can’t speak highly enough of Giraffe Tools! Their products are fantastic. I’ve been using the G20 pressure washer and recently added the wall-mounted vacuum to my setup, and both work flawlessly.What really impressed me, though, was their customer service. When my G20 developed a fault, the team handled it better than I could have hoped. They are incredibly professional, fast to respond, and arranged a replacement right away without any hassle. I didn’t even need to return the original unit. That kind of trust and customer care is rare these days.Things go wrong sometimes, but how a company responds makes all the difference. Giraffe Tools went above and beyond, and because of that, I’ll continue to buy from them with complete confidence.If you’re considering their products don’t hesitate. The gear is solid, and the support team genuinely stands behind it. A true 5-star experience!

5
Date of experience: Sep 22, 2025
Scott Hannah
Great customer service

Great customer service

5
Date of experience: Sep 19, 2025
Miguel Handal
Elvira did an awesome job

Elvira did an awesome job, great CS skills.

5
Date of experience: Sep 19, 2025
Michael
Great interaction with support!

Great interaction with support who helped me resolve an issue I had with our hose reel very quickly and sent us a replacement, thanks!

5
Date of experience: Sep 18, 2025
John Jonkman
issues with my Pro Washer

Had some issues with my Pro Washer, sent email to customer service for repairs. They are sending me current new unit, just have to pay difference in old and new unit. Awesome service!

5
Date of experience: Sep 18, 2025
Kent Petersen
I recently had a problem with a hose…

I recently had a problem with a hose reel that I purchased. Customer service quickly resolve the issue. I’m so pleased with their post purchase customer service!

5
Date of experience: Sep 18, 2025
TONY COLOMINA
I have 3 hose reels

I have 3 hose reels, The Grand Falls Pro Pressure Washer, & the Grandstorm Retractable Vacuum. I love them all! Had 1 factory issue with a spray nozzle, and they promptly sent a new replacement. I’m very satisfied with my purchase’s and the customer service received! Happy Shopping!

5
Date of experience: Sep 18, 2025
Mike Goslar
Great service and warranty

Great service and warranty. I had a blown hose on a pressure washer. I contacted the company the order a replacement hose. They in turn warrantied the entire unit and sent me a new pressure washer. Great customer service....👍

5
Date of experience: Sep 18, 2025

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