giraffetools.com

4.9
4.9 Based on 160 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

Filtered Reviews

Filter Reviews

Review Time

Timothy Curry
Best home accessory. Great customer service.

Last year I purchased the Giraffe retractable hose. I was impressed with the installation, appearance and functionality. I didn't realize how long 115 ft was until I extended this hose. But the best part was how it retracted. Gone are the days of sweating while trying to rewind a manual reel. This by far is the best home accessory I can think of. The hose did developed a leak but the company quickly resolved my problem with no hassle. Incredible customer service. This is a must have product. Thank you!

5
Date of experience: Oct 10, 2025
joseph ayoub
Honestly one of the best products I’ve…

Honestly one of the best products I’ve used, my machine had a issue i contacted them and they were so helpful and quick with the turn around, highly recommend there products

5
Date of experience: Oct 10, 2025
TaJun Pratt
Great Products & Customer service

I've been using giraffe tools for a year now apart of my mobile detailing business & I absolutely love everything about them. I've had to reach out to customer service and they have an excellent support team very prompt and thorough.

5
Date of experience: Oct 08, 2025
Trevor Long
Quick and helpful response.

Quick and helpful response.

5
Date of experience: Oct 07, 2025
Nick Koudelka
Great customer service

Great customer service, they went above and beyond! Definitely one of my favorite companies to work with, great products!

5
Date of experience: Oct 07, 2025
Kurt Martinson
5 Stars!

5 Stars!This company has been fantastic to deal with. Their customer service representative, Lea, was informative and responsive. They manufacture a high-quality product, and I would recommend them without hesitation to friends and family. I had a small issue with my recent order, but it was handled quickly and professionally. Five stars to Lea and the entire team at Giraffe Tools!

5
Date of experience: Oct 06, 2025
Brian
Good product and great service!

We purchased two different hose reels from Girafe last fall and have been very pleased with the product. One of the reels starting not reeling back in after about 10 months and customer service was very prompt in assisting. They sent out a replacement the very next day after we sent in a video of the product not working. I’d recommend their product and service! Brian C

5
Date of experience: Oct 03, 2025
Clint Cotten
Excellent

ExcellentCustomer service. I had a problem with my pressure washer and they replaced it within 3 days!

5
Date of experience: Oct 03, 2025
Branislav Dordevic
Just amazing customer support

Just amazing customer support, very quick, they helped me fix my problem in a matter of minutes. Thank you, Andy one more time.

5
Date of experience: Oct 02, 2025
Steve Lettelleir
Great Company, Great Customer Service

I am a very happy customer of giraffe tools. I use my wall mounted pressure washer a lot. It has been a great unit, but I noticed a small leak and sent a video to the company to see if I could order that part. That’s when Doris & Fancy reached out to me and said they would replace my unit for free. Then I noticed when they sent me the new unit it was an upgraded model. I would recommend any giraffe product based on my experience with their customer service.

5
Date of experience: Oct 01, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More