giraffetools.com

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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Review Time

Tom McKnatt
Quick reply and replacement.

They responded to my ticket promptly and didn’t bs me for days upon days.

5
Date of experience: Oct 21, 2025
Adam Elsaadi
Excellent customer service

Excellent customer service, as Giraffe Tools honors their products and strongly focused on customer satisfaction, always!

5
Date of experience: Oct 21, 2025
Ben Laberge
Very good service

Very good service. They have work for my satisfaction

5
Date of experience: Oct 21, 2025
Patrick Stam
Awesome customer service

Awesome customer service, this is how a company should operate!

5
Date of experience: Oct 21, 2025
Alex
Great customer service

Great customer service. Quick responses and super helpful. Rated highly

5
Date of experience: Oct 20, 2025
Retractable USB C charge block

I pre-ordered the USB C charger block from Giraffetools. It was shipped promptly on the projected shipment date and I am very pleased with the product. The design is what sold me and the physical product truly lives up to my expectations. The shape is super convenient to carry and pack, it is compact, does not get hot during operation and the really killer feature is the retractable USB C code that also magnetically catches on the front to make things very compact.Great design and awesome purchase experience.

5
Date of experience: Oct 20, 2025
Tim S
Warranty Experience

They made a prompt replacement of a defective part. Timely and courteous email communications. Would not hesitate to do business again.

5
Date of experience: Oct 19, 2025
Paul Gilbert
I had a minor problem with my…

I had a minor problem with my retractable hose and it was solved immediately by warranty. I highly recommend these products as they are backed by a company that cares. Great support!

5
Date of experience: Oct 16, 2025
Ignacio
Great company with very useful products

Great products that are very useful and convenient to use. Love their wall mount products. I have their wall mounted vacuum and pressure washer and never have to coil up hoses after washing cars. Saves time and makes detailing cars more enjoyable. The pressure washer just went out on me after almost 2 years of use and the warranty process was quick and seamless. Just provided my address, receipt and video of the issue and got a replacement shipping notice. Quick replies and great communication.

5
Date of experience: Oct 15, 2025
DGBQ
Fantastic Product and Outstanding Customer Service! purchased my Giraffe Tools hose reel…

I purchased my Giraffe Tools hose reel back in July 2024, and honestly, I love this thing! It’s one of those tools that makes everyday tasks easier — especially with a shoulder injury, I found the auto-recoil feature incredibly helpful. No more struggling or winding cranks — even my wife loves it because she doesn’t have to manually roll the hose up anymore.After months of smooth use, the reel suddenly stopped recoiling. I reached out to Giraffe Tools support, and their warranty process was amazing. From the moment I contacted them, the communication was clear and prompt. After I provided the requested info and a short video, they immediately arranged a replacement — no need to return the old one!Their customer service team, especially Andy, was professional, polite, and quick to respond at every step. Within days, my replacement was on the way. It’s rare to find a company that stands so firmly behind its products and treats customers this well.Overall, I’m extremely satisfied — both with the quality of the hose reel and the outstanding support. Giraffe Tools has definitely earned my trust and recommendation!

5
Date of experience: Oct 15, 2025

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