giraffetools.com

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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customer
Giraffe pressure washer warranty resolved

The interior hose split on my pressure washer. The company shipped me out a complete replacement pressure washer unit in just a couple of days. Great company. I've bought 2 pressure washers and am going to buy the vacuum. Really appreciate a company with great ideas/products that also backs them up.

5
Date of experience: Sep 01, 2025
Best customer support and service I…

Best customer support and service I have ever encountered!! Professional informative and prompt!! Easiest replacement product process

5
Date of experience: Sep 01, 2025
John Edward Griffin
Grandstorm Retractable Vacuum - the Ultimate Garage & Shop Vac

In addition to Giraffe's reputation as a leader in wall mounted retractable hose tools, I was especially intrigued with their Grandstorm Retractable Vacuum Cleaner's remote power option. I found the mounting design robust and easy to maneuver the unit to mount on the wall once the bracket was ready to receive the vac. The remote power switch at the hose end is an excellent design feature (and a guilty pleasure!). The included metal tool rack finishes off the utility and combined with 30' hose and heavy duty motor, my centrally located position for this vac reaches every corner of my three-car garage workshop. Combined with excellent Giraffe Tools customer service and warranty support, I could not be happier with this purchase and utility.

5
Date of experience: Sep 01, 2025
Katie Taylor
Absolutely brilliant after sales…

Absolutely brilliant after sales service!

5
Date of experience: Sep 01, 2025
Tom Catherines
Love this retractable garden hose…

Product arrived quickly and was easy to install. Works great too! Had an issue with a leaky nozzle sprayer, contacted customer support and it was quickly replaced.

5
Date of experience: Aug 30, 2025
Salah Alsonaiyen
Giraffetools have Great after sales…

Giraffetools have Great after sales service

5
Date of experience: Aug 29, 2025
James, Akron, OH
I had a great experience with Giraffe…

I had a great experience with Giraffe via Nicole in Support. She was always helpful and polite...even though Giraffe couldn't repair my previous hose reel, she helped me get a new one and a cover for it. Kudos to Giraffe and Nicole!

5
Date of experience: Aug 28, 2025
Robin Buchanan
Awesome. Support

Received our 100 ft retractable hose but the nozzle leaked. Contacted support, got a quick reply and quick replacement. Super awesome customer service!

5
Date of experience: Aug 27, 2025
Michael Wagoner
Had an issue with pressure washer

Had an issue with pressure washer. E-mailed the issue and the whole unit was replaced very fast and easy. Was unexpected how great the service could be. Very happy and will continue with your products. keep up the great service. This is how all company's should operate.

5
Date of experience: Aug 25, 2025
Heather Brookshire
Great customer service

The customer service is great and helpful. They sent us a replacement hose within days of emailing!

5
Date of experience: Aug 22, 2025

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