Review Time
The interior hose split on my pressure washer. The company shipped me out a complete replacement pressure washer unit in just a couple of days. Great company. I've bought 2 pressure washers and am going to buy the vacuum. Really appreciate a company with great ideas/products that also backs them up.
In addition to Giraffe's reputation as a leader in wall mounted retractable hose tools, I was especially intrigued with their Grandstorm Retractable Vacuum Cleaner's remote power option. I found the mounting design robust and easy to maneuver the unit to mount on the wall once the bracket was ready to receive the vac. The remote power switch at the hose end is an excellent design feature (and a guilty pleasure!). The included metal tool rack finishes off the utility and combined with 30' hose and heavy duty motor, my centrally located position for this vac reaches every corner of my three-car garage workshop. Combined with excellent Giraffe Tools customer service and warranty support, I could not be happier with this purchase and utility.
I had a great experience with Giraffe via Nicole in Support. She was always helpful and polite...even though Giraffe couldn't repair my previous hose reel, she helped me get a new one and a cover for it. Kudos to Giraffe and Nicole!
Had an issue with pressure washer. E-mailed the issue and the whole unit was replaced very fast and easy. Was unexpected how great the service could be. Very happy and will continue with your products. keep up the great service. This is how all company's should operate.
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