Review Time
Rubbish had my car for 4 months had a tiny coolant leak thought thankgod im covered put it in the garage was a seal on the water pump so I have to have a new pump but no I’m not covered because the seal is where and tear what a load of crap iv had it for 4 months and hardly driven it what’s the point in getting a warranty if you think you are covered the could say anything is where and tear don’t waste your money on the AA warranty
Another embittered Customer!When dealer issued me with AA warranty I thought 'nice! at least I've got that peace of mind in case something will be wrong with the car' Turns out it was even worst with it as work that could be done in one day left me for three without a car because AA was so slow with the process that even garage had to chase it up. And eventually turns out it was not covered anyway! From the picture that the garage sent they could deduced that it was leaking oil already for a while. Think they can just say that about everything that it was damaged or used for a while. It’s a used car!!! Why to give a warranty in the first place.When I rang to cancel it as there is no point to have it, I prefer to pay and save days, customer service just said 'what’s the point it’s not refundable anyway'Never again AA, don’t even know why I gave 2 stars. Nobody was rude to me :) nice
It seems there is an automatic claim denial process, without much explanation given why. Not only until you appeal the denial do they have an actual claim assessment. My relatively simple claim was granted in the end, but it seems there was no proper assement until the initial, seemingly automatic denial was appealed.
It seems there is an automatic claim denial process, without much explanation given why. Not only until you appeal the denial do they have an actual claim assessment. My relatively simple claim was granted in the end, but it seems there was no proper assement until the initial, seemingly automatic denial was appealed.
The service was superb. The staff were courteous and professional. They listened and explained their policy and terms leaving me with the belief that if the claim was not accepted it would be for a legitimate reason. Well done to Sharon @Motoway Direct and Dan in the claims team as they both went that extra mile and provided a service which I cannot fault.
The service was superb. The staff were courteous and professional. They listened and explained their policy and terms leaving me with the belief that if the claim was not accepted it would be for a legitimate reason. Well done to Sharon @Motoway Direct and Dan in the claims team as they both went that extra mile and provided a service which I cannot fault.
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
