Review Time
GMCAfter spending close to $90k for a new GMC Sierra 2500HD Denali, I later scheduled my first maintenance appointment as it was included with the purchase.Not knowing that topping off the DEF was included, I topped it off myself before taking it in. I was told they would top it off on the next visit. Upon returning for my next maintenance service, the Service manager, Shawn Branham, chose NOT to top it off unless I paid for it. This was in addition to denying my use of a service coupon online. In fairness the fine print did exclude diesels. I did leave the truck for them to take care of the GM recall items and it was almost 6 hours of waiting. Completely unacceptable. I planned to use them for the life of the truck but will not return and will not recommend to anyone. A big price to pay for $20 worth of DEF that was owed to me.The very positive part of my visit: The Customer interface person (named Rishad) was outstanding in everything he did to accommodate all my needs while waiting including arranging a ride to another appointment and back, but unfortunately the actual service decisions are out of his control.
I purchased a Cadillac Escalade in the 2007 and traded vehicle in 2017 for a 2017 Cadillac Escalade. In December 2023, I started experiencing issues with the truck and contacted On Star in order to obtain a diagnostic of the issues. It reported an issue with the exhaust. I took the vehicle into Cadillac who indicated that my Injector #2 failed. I was unable to complete the $3k+ repair at that time, therefore, I drove the vehicle home and parked it. I drove the vehicle sparingly, however. Later in March of 2024, I started hearing knocking noises coming from the front of my vehicle. Again, I took the vehicle to Cadillac in Waldorf and was informed that I need an engine!!! I was also informed that the engine install would be upwards of $14k. Now, I still am paying a note on the vehicle and a $14K repairs bill...I simply could not afford this expense. I was informed by a friend, who also has a GMC that I should contact GMC who was able to assist him with his repair costs. I took his advice and contacted GMC who indicated that they could not assist me because of the mileage on the vehicle. I explained to GMC that I maintained my vehicle in getting the oil changes and any needed work done, however, they refused to offer assistance in any manner. This is my 2nd Cadillac purchased and was considering a 3rd Cadillac until this occurred. Now that I see GMC does not back their product, although outside of the warranty period, especially something as serious as an engine repair. I can't bring myself to purchase another vehicle from GMC.I have been informed by service managers that this problem is NOT isolated to my vehicle. This implies that there are other people with current year and slightly older vehicles requiring new engines. This absolutely should not be to case. Perhaps this situation should be looked into and determined if there is an issue with Cadillac. NEVER AGAIN!!! I'M DONE.....I CAN'T MAKE THIS UP.
Hello I recently took a trip to Illinois driving my 2010 Buick. Lacrosse ran into car trouble. Finally decided to just take the car to the nearest Chevy dealer. Went to Chevy dealer in Morton Illinois called Light House Chevy. I was given the best deal for what had to be done to my car. Also, everyone in the Chevy dealership were extremely courteous best customer service I’ve ever received in a service department of a car dealership. So I’m just giving everyone there a shout out and asked that you keep doing what you’re doing. if I had been in the search of a car, the customer service alone would’ve sold me. I would also like to add I was there for a family funeral, so I really appreciate the great Customer service at my time of loss SB Wilson. Stephanie Wilson
I have a 2020 silverado with a duramax diesel engine my dream truck they have no part to control coolant temp so it sits until GM get off there butts and sends out parts without that coolant valve it cant keep temp control they dont care about no one they get 0 stars from me ive been all over looking for this part no one has it thats bad i may be forced to get a different one from a different place like toyota or nissan at least u can get parts for those they lost another customer i will not buy another GMC product now u cant get parts how would u like to do without a vehicle
Bad experience with GMC Customer Service!! I’m trying to get reimbursed for repairs I completed on a known issue by GMC and they are refusing to cover my repaired expenses. Anyone having this same issue? I’m currently trying to escalate this issueIssue acknowledged by GMC notice sent to me: 2016 model year GMC Sierra vehicles, equipped with a diesel engine, may have a condition which causes an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or causes the DEF heater performance to degrade. If this condition occurs, the Malfunction Indicator Light (Check Engine Light) will illuminate, the "Service Exhaust Fluid System" or "Service Emission System" message will be displayed, and a diagnostic trouble code related to the condition will be set.I definitely meet their repair requirements: If this condition occurs on your 2016 GMC Sierra within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge.I had it repaired elsewhere prior to knowing GMC would repair this issue for free. Paid $986.01. GMC REFUSES to reimburse me even-though their letter states: If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents.Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.
GMC Quebedeaux in Tucson Arizona is the worst dealership ever. My daughter has a brand new GMC truck that had a faulty water pump? How does that happen. She went to this place, they were unprofessional, disrespectful , rude and sexist . Cant wait to tell everyone I know not to shop there and never buy a GMC. It took them 29 hours to fix a water pump. Adam Hensley, Gus Briones and Lilly Arvada and owner John Quebedeaux all need to pack their bags and go elsewhere .
I reached out to GMC in January 2024 about my terrible ownership experience as the transmission and engined failed on me within 3 and a half months of purchasing a used 2018 GMC truck from the GMC dealership on Waverly in Winnipeg (which was a terrible experience of itself). They promptly responded to my feedback, but have now been "investigating my case" for over a month and have let me know about 13 times saying they're still investigating. I lost patience and needed to move on, so I sold the vehicle back to the dealership last week. GMC Canada was of no help to me and I'll never purchase a GMC vehicle again.
I have a new GMC 1500 Denali with the new Carbon Fiber truck bed. I attempted to install my tonneau cover. The inside flange on the truck bed isn’t strong enough to stay straight enough to attach the tonneau cover to seal across the front of the bed. The truck is fantastic but I’m not sure about the carbon fiber truck bed. Side rail flange needs to be reinforced. I don’t want a leaky water filled truck bed after a rain or truck wash. Not impressed with Carbon strength.
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