Review Time
I Purchase a 2023 Chevy traverse in oct of 2023 in july my vehicle said get service on August 8,2024 i took my vehicle in after talking to gmc because it kept saying my breaks need to get checked. Gmc didn't want me to drive me truck understandably. So i had to get a rental i have been trying to get my advisor to get reimbursed for my rental. Everytime i call she not available leave a message she will call back in 24/48 hours so far i haven't heard anything from Mrs Susan. Rightnow customer service is not good
I HAVE A 2024 CHEVROLET SUBURBAN Z71 BRAKES WENT OUT ON ME. DIDN'T KNOW THEY HAD A RECALL ON A COMPUTER UPDATE. I COULD OF REAR ENDED OR RAN SOMEBODY OVER BY ME NOT KNOWING. TO MAKE A LONG STORY SHORT , I ASKED FOR GOODWILL POINT'S FOR MY INCONVENIENCE ONLY TO BE TURNED DOWN BY THE CUSTOMER SERVICE SUPERVISOR WHO HASNT SPOKE OR EVEN TALKED TO ME. I HAD SEVERAL ISSUES WITH TRYING TO GET A REFUND FOR MY RENTAL VEHICLE COST WHICH I PAID OUT OF POCKET TO RENT. IT'S BEEN 2 MONTHS AND I STILL HAVENT RECIEVED A REFUND THE GUY AT CHEVROLET MIXED MY VEHICLE UP WITH ANOTHER CUSTOMER AND TOLD THEIR ESCALATION TEAM THAT THEY GAVE ME A LOANER VEHICLE IN WHICH IT TOOK ADDITIONAL 2 WEEKS TO GET THEM TO FIND OUT IT WASNT ME IT WAS ANOTHER CUSTOMER. I CALLED THE CUSTOMER SERVICE MINE IN WHICH EVERYONE SEEMS TO BE COVERING FOR EACH OTHER AND WOULD NOT PROVIDE ME WITH A CORPORATE NUMBER NOR A CORPORATE EMAIL DIRECT ADDRESS. GMC NEEDS TO DO BETTER. UNSATISFIEDCUSTOMER
I bought a car Chevrolet 2024 TRAX RS 4DR 2WD in October 13th, 2023. The car has been serviced twice since I bought it. and according to the dealer all is running fine. And a week and half ago, I was driving my car in the speedway and suddenly the engine exploded. I had to performance several manoeuvres to pull over the car and avoid an accident in the speedway. After that, the post sales service has been a nightmare. I spoke with the dealer of GMC at Toronto and customer service at GMC Canada and neither GMC nor Dealer wanted to take any action. My father went to the dealer at Montreal where we bought the car and they (Saleman and the manager) told him that we need to do all the movements or calls to fix that issue.It has been very disappointing the service that I received at Ontario and Montreal. We still don't know what is going to happen with my car, because I don't have any answer from the dealer or GMC.I'm very disappoint about that issue and the only I would like to say is: It's not about only to sell a car to any client, it's all about the post-sale service that need to be improved to have a much better satisfaction for the future clients. Thanks!!!
I GOT MY CAR IN Dec. 2022 and I opened my account with GMC in January so I waited to get my points for my purchase so I called the dealership and they told me they don't do the reward points. I tired to call them a couple of times but I have an autism, ADHD, ODD child so I don't have moments to sit on the phone and wait. So I finally had a chance, I waited to long to get my points and no one ever that I had a time limit. So I am not happy. Whatever happen to costumer service.My dad has bought 5, my father-in-law 3, I have bought 4 and my husband has bought 2. I love my car but the service stinks, I was told I can't talk to anyone else but I could send a letter! Forge
Transmission (and engine) went on my Sierra after 100k miles. Four months later and they still can’t get the transmission for the vehicle. If it breaks down be prepared to wait a very long time for a repair. Even worse … this is an income producing vehicle.
Certainly! Here's the revised review with the additional details:Disappointed with the GMC 2500HD DenaliI purchased a new GMC 2500HD Denali in 2022, expecting a top-of-the-line vehicle given its premium price tag and reputation. Unfortunately, my experience has been far from satisfactory, and I feel compelled to share my disappointment.First and foremost, the reliability of this truck has been abysmal. Shortly after purchase, I experienced multiple breakdowns, leaving me stranded on the side of the road. The frustration of owning a brand-new vehicle that cannot be relied upon is indescribable.The first major issue was a transmission leak that took well over a month to repair. However, the repair was not done correctly, and they failed to refill the transmission fluid. Once again, I had to turn to a local shop to fix what should have been a straightforward repair. This is simply unacceptable for any vehicle, let alone one marketed as a robust and reliable truck.One of the most alarming issues has been the tailgate. It opens by itself while driving, which is not only incredibly unsafe but also makes it impossible to tow anything securely. Imagine driving down the road and suddenly seeing the tailgate open, potentially losing cargo or creating a dangerous situation for other drivers.When I took the vehicle in for a recall to fix this issue, the service department disabled the tailgate entirely and said they would contact me when the part was available. Months later, despite numerous attempts to follow up, I have yet to hear back from them. This lack of communication and inability to resolve such a critical issue is incredibly frustrating.Additionally, the truck has numerous electronic gremlins and the driver’s door leaks, adding to the litany of problems. The vehicle has been in the shop multiple times for these and other repairs, each time with long wait times and no clear resolution. I've had to resort to using an independent shop to fix issues that should have been handled by the dealership.Overall, the GMC 2500HD Denali has been a huge disappointment. The reliability, safety issues, and poor service have left me regretting my purchase. I expected much more from a premium vehicle and would advise others to think twice before investing in this truck.
Worst dealer in Oman and worst car. I had a GMC yukon when it completed 110000k car box get damaged. All services done at the dealer and when I went for checking no one know what to do and they brought me a bill of thousands to fix. Lost trust in both the dealer and the brand not recommended for any one.
Quality on a new 90k gmc Denali ultimate is poor. But try dealing with their customer service department! Try because once they give you a case number and rep, you can call a hundred times and no one will answer the phone. Ask for their supervisor and he is not available, because of privacy you can't know who he is. Company line, I understand your frustration. But no results to fulfill your warranty. Don't buy GMC!
I have my truck in service for two months (60 days)- In need of a leaky EGR, and nobody has information (I called multiple times the service where the vehicle sits and the GMCCanada line) about when the parts will be available if ever. Besides the fact that I was told multiple times that the request has been escalated to the highest level of priority the GMC Canada phone number apparently was created only to protect and cushion the higher tiers of people that can really look into this problem. The phone operators won't put their managers on the phone, "they are terribly sorry though"-(and I don't know why as there is no communication between hierarchies) so you can't actually escalate the issue. I made one big stupid mistake to buy a GMC in August of last year (so the vehicle was down two months out of nine) and I still pay for it. I will just try to post it here and wait. Oh how I miss my 360k, 2011 Toyota Tacoma that ran like a dream. Well, I wanted a piece of american garbage...
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